Where does a Customer Journey start and end?

One of the first questions people ask when creating a customer journey map is: Where should the journey start and end?

In this video you will learn two simple approaches that will help you to quickly answer this question.

You'll also see that you shouldn't be too worried about the answer to this questions when you start. It much more important that you just start mapping and revise along the way.

So how do you determine where a map should start and stop? Leave a comment down below!

----------------------------------------

🚀 [FREE COURSE] HOW TO EXPLAIN SERVICE DESIGN
Learn how to get clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!

----------------------------------------

Our goal with the Service Design Show is to help you design services that have a positive impact on people and business.

If you're into that then we'd love to have you subscribe to the channel!

[Fate]

How does this have less than 700 views? I'm sharing this.

[kaykim]

This is a great series. Excellent points on creating CJM that adds real values. Thank you!