How To Make An Effective Customer Journey Map In 1 Hour (FREE Templates)

These free Customer Journey Mapping templates offer a proven customer-centric planning technique that helps businesses of all sizes visualize how customers engage with their brand. This is essential for optimizing the customer experience as well as identifying places where friction can be reduced, resulting in happier customers and higher revenues.

🛠 Resources:

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Video Chapters:
0:00 - Intro
0:31 - What is a Customer Journey Map?
2:15 - 3 Stages of a Customer Journey Map
2:53 - Awareness Stage
3:14 - Consideration Stage
3:50 - Decision Stage
5:04 - Delight Stage (Bonus)

About HubSpot:
HubSpot is a leading CRM platform that provides education, software, and support to help businesses grow better. The platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use HubSpot’s powerful and easy-to-use tools and integrations to attract, engage, and delight customers.

⚠ Disclaimer:
The videos on our YouTube channel are for informational purposes only, and are not intended as an endorsement for any of the products or services that we feature.

#HubSpot

[agnesszerafin]

This video is so well-made. Jamal is informative and funny at the same time, the whole presentation just feels so natural. Moreover, the setting, the lights, the pace of the video, the cuts, the animations, and the precisely written description field are on the spot too. I was looking for customer journey-related videos from a UX perspective, and you got me into the delight phase with this video. Thank you Hubspot team for making so much effort into your content creation, this is top-notch quality. 😍

[solucionesmultimedios]

Jamal effortlessly combines information and humor, making it feel incredibly authentic. The setting, lighting, pacing, cuts, animations, and meticulously crafted description field are all spot-on.

[wholesomematt]

Hey Jamal + Hubspot 1) you're such a great presenter, very engaging and not dialed up to, you seem so authentic and genuine. Thank you for this information and for the free templates!

[Driesketeer]

Jamal when I look at you I think ONE word.. "SUAVE"! Love from Portugal

[andrewsears]

Jamal is a life saver, wow. I'm astonished by the amount of effort that was put into this video. I was entertained and it got me ecited to learn. I love The Office scenes that actually felt like I was watching The Office. I was having fun and Jamal so far has been my favorite, I've taken 2 Hubspot courses. One on social media marketing, and another on inbound marketing. I will say that this video was self-guided and felt more fun than just clikcing next and staring at somebody talk to me.

I only feel this way becasue of how great Jamal is at speaking to his audience, he put a smile on my face and took the stress off my shoulders. He feels like a friend, someone I can trust. I'm going to subscribe just so I can hopefully catch another video feraturing Jamal. Thank you so much Hubspot!!!

[joeinthavong]

Such a beautifully made video, clear and concise, engaging and extremely easy to understand with examples provided. Totally delighted.

[usalinksystem]

Good topic to pay attention to! Understanding what the sales experience is like from the customer's viewpoint is a great way to learn what's done well and how you can improve your sales model to achieve successful business outcomes.

[fibech]

Hubspot has always been helpful for me, thanks guys for all the effort.

[joyaroha]

Thank you - Your knowledge & time in putting this vlog together is appreciated.

[greatestsportslegends]

Really awesome video. Thank you for this and all the links/resources. Much appreciated.

[sales_made_easy]

Great video and thank you for the download. One small suggestion: I would suggest a bulleted list in the PPT notes section to guide the user on how to fill in the charts.

[whitespell]

Funny that had happend throug this specific video: I'll tell you why I'm NOT signing for the free templates: I'm not willing to provide my phone number. It feels, to be honest, quite invasive. Like is too personal for just take a quick look before consider anything. Email is fine, my name meh, can use a nickname... my number is just for when I feel confortable and interested enough to go that far.
It's a pitty. The video is super clear, informative and the host is the definition of smooth. I'll suscribe to the channel, and keep a close eye in the videos, but I'll skip the site.
What a waste.

[joxxyyz]

I love the delivery technique of this video 😁

[Hikrol]

Thank you for this video. Informative, light and straight to the point!

[annagarg]

I might just watch these videos for Jamal. So much fun!

[KellW]

Jamal goes the extra mile to make his earring shake. A+ 😂

[tomgray]

How do you determine what the customer is thinking or feeling?

[nicholasbrathwaite]

Customer buyer's journey is nice, if I have a blog how am I going to get a customer through those stages? Do I have to write more than one blog post to get a customer through those stages in the buyer’s journey?

[harithap]

Hi Jamal! I really found this video useful. I would like to know how the Customer Journey Map can be used effectively in a Full Funnel Marketing Strategy?

[ahmedhamadmarketing]

really great information, thanks for your effort