Customer Journey Map Workshop

____________________________________________

[jarrod_ward]

This is a great video: clear, visually interesting, and well narrated. A+

[chukaosemeka]

at 1:24 you discussing doing research.
Research into what? The product, User, Weather?
What exactly?

[Papikristo]

Great video but no template in the description as mentioned. Please update. Thanks

[HarishKumar-lyhs]

it would be great if you would have given an example in this learning. Also I feel emotions part was missing in grid

[snehsolanki]

This is bestest video I've watched on customer journey map!

So nicely done and well articulated!!

Keep up the awesomeness guys!

[christopherdounis]

Glad I found this channel. Great content, keep going!

[eugenek]

thank you for the video, but could you please also provide an info how the workshop is conducted in details?

[Krusht]

I don't see the downloadable Customer Journey Map.

[jadeitewu]

How does customer journey map integrate with the 5 stages of design thinking? Do I do mapping after Empathy? During Ideation? Protoyping?

[newcastledigitalmarketing]

I am not able to see the link for a downloable customer journey map ?

[gio]

Thank you! This is a great tutorial on customer journey mapping

[thinkingaloud]

customer jounrey maps change with every product right?

[thisguythatguy]

Question for you. What is the difference between a Journey Map and an Experience Map? Can they be combined?

[ankitashinde]

Would this idea or all the pointers mentioned in the video work for CEOs or management-level people in terms of sales meetings journey mapping?

[shaileshtate]

Is Journey Map, Experience map, and Event map are all same. Same nomenclature given to same concept. please confirm.

[princebabu]

Great video...but i have a doubt ...how will we know the whole customer journey in the initial stage itself

[MrUtoobee]

Does CJM allow designers to cut down on real user testing time?

[heroooo]

Great channel! You earned a subscriber

[dedewsdsdsd]

Is CJM the same as the customer exploration map?

[polygeek]

I like your videos, would you help me to guide how can i create videos like this? It would be great help, thanks!