Negotiate Like the FBI - 6 Lessons from Never Split the Difference

My book notes from Never Split the Difference by Chris Voss.

0:16 Summarise and Repeat What They Are Saying
1:24 Find Out What They Value
2:15 Ask Questions Instead of Saying Statements
3:35 It Is Not What Somebody Says, It Is Why They Said it at This Time
4:46 How Am I Supposed To Do That?
5:40 Start with an Accusation Audit
7:02 Flowchart!