Mock Call Sample Script | Billing Question | Short Version

Here's an uninterrupted version of mock call about a billing inquiry. In this call, the customer was charged a late payment penalty and was asking the agent to cancel the charge.

[juliet]

The moment I can maintain my upbeat, friendly voice while rolling my eyes like you is the time I call myself tenured!

[archangel]

“You’re absolutely right. Most people do not read through the contents of the Terms and Conditions, but this is where the importance of reading it thoroughly comes in, especially when dealing with finances. It really serves its purpose of protecting both the company and our valued customers”

[ryuchikamiishi]

I like how you're also somehow showing your facial expressions when doing the mock calls since this is exactly what an agent would look like whenever they're handling a customer that is trying to make things hard for you lol. Great example for a billing mock call.

[khalilwhamos]

I love that this is as witty as it is informative. And the GOT references 💕

[felixninogonzalesjr]

Hi Ma'am Sheina, it is so great to watch Kwestyon since 3rd yr college up until I graduated. Thank you, all of your videos were very helpful. I would still be viewing and listening more soon. May you help more people and God bless you always.

[ezekielmae]

"That is certainly music to my ears" I love that one! Hehe good vibes.

[jamaicatadeo]

Reminds me of my customers. Haha. Very realistic yung customer persona. Ganyan na ganyan mga nae-encounter ko. 😁

[jordan.pacheco.]

Very detailed. Thank you. Your channel is the best among other related channels I've visited.

[madsacedera]

Grabeee namiss ko na mag calls. 😂 almost 3 yrs since my last call. 😅😅 sarap dn sa feeling pag nareresolve ang issue ni cx. 😁😁😁

[RashmilBrix]

This one helps! I hope I would get a good result for my interview this Monday. 😖

[emmanuelcae]

Maam i would like you to create more wonderful videos about billing, Because of your videos i already sign the contract and tomorrow is my 1st day of training and this billing mock calls really help me alot.🧠☑️

[Aamon]

Thank you kwestyun i was able to pass the final interview during the simulation. This video has helped me since my simulation mock call was all about billing for a telco account. Thank you so much. I'm going to sign my contract tomorrow at VXI Robinson Cybergate Davao hehehehe

[viddiary]

Cersei from GoT lives in Casterly Rock. I hope this isn't the same Cersei?

[redred]

As an agent for blended campaign this is really helpful 😘

[angelgraceimposollo]

Hello ma'am, can I make a request about how to handle the super fast speaking customers especially the super slang accents? I am a newbie in the Call Center Industry and I just wanted to ask for some tips from you. Thank you

[blackmamba]

Sana all ganyan ka galing mag salita ng ingles... Good job!

[mayangmontes]

Please continue to upload videos ☺️☺️ mostly when it comes to billing and payments ☺️ thank so much Candice for helping newbies like me

[richardb]

I easily pass because of this. Thanks!!

[svnkm]

ill be having mock call test tomorrow.. it feels like i watced every videos about mock call

[quengballesteros]

Thank you Sheinna. Because of this video, i passed my Telco mockcall. Muntik na ako madead air, buti naalala ko tong video mo na ito. ❤I'm a newbie and I always watch your videos and mimic your voice.