NICE Work Manager

The Back Office is complex environment with many different work types, tasks and activities for line managers to supervise and employees to process. In such an environment you need a solution which captures work from disparate sources, prioritizes work, distributes work to employees and guides them through work processing while enabling management to monitor work in real time. Work Manager allocates work to the right employee, with the appropriate skill set at the right time ensuring high-priority items receive a prompt response and service levels are upheld.