Apple Replaced My iMac Pro. I'm Still Mad.

I finally got a replacement for my faulty iMac Pro from the Genius Bar. I'm still mad.

The Apple Store Genius Bar destroyed my iMac Pro. After I made a huge fuss about it, they finally replaced it. But it sure wasn't easy to get it done and I'm still mad at Apple for their lack of "pro" customer support.

[snazzy]

Sorry for the delay in getting this up. I got sick with mono (ughhhh) so I'm gonna be a bit swollen and tired for the next month or so—gonna keep making videos though!! 😉

[adityakumar-qqsi]

So just make sure to have a big YouTube channel before buying apple.

[trickyhi]

I work in Enterprise IT for a large educational institution and we have had at least 40% of the vesa kits fail on install. They are so cheaply made that we just stopped installing them for the time being.

[EdadTace]

Wait, so one of the managers _saw_ the damage to the computer and stand, said it was never going to work, and _yet_ the computer was still returned with that damage?

How is that in any way acceptable?

[johnp]

Apple playing fast and loose with the term, "Genius."

[keithstuparyk]

They replaced a $5000 computer because they couldn’t get 2 screws out😂

[clintoncook]

"Anything less than perfect performance by the VESA kit was unacceptable."
Then why do you sell it with zinc screws instead of steel, especially considering how much the iMac Pro costs?

[aconite]

0:09 My heart skipped a beat when you thrown that box open and the computer was yanked forward like it's about to face-plant its entire $5, 000 screen onto the floor.

[Eniteee]

Apple: "Do not make one about this, please"

The entire internet: 😂😂😂😂😂😂😂😂😂

[mattandre]

"please do not make a video about this"
"ahhahah, too late"
that made me subscribe lol

[PBM]

“Do not make one about this” classic apple

[enthusiast]

"please don't make a video about this."
"ahah."
"aha."
"too late."

[tylermcelwain]

Blaming him for the screws breaking is like blaming the user for apple’s shoddy old power button that would break on almost every iphone.

[Kevinb]

All this because they couldn’t provide quality screws which literally cost pennies more.

[chrisfantasm]

"do not make a video about this, please"

[danielhalter]

Apple Employee: Guys look busy and pull out your training manuals
Everyone: why
Apple Employee: ... *the youtuber is here.*

[sergioliberates]

Public shaming works. Good on you for making this video. 👍

[diatomsaus]

Lol "you're not holding the phone right", "you're not cleaning the keyboard right with compressed air", now "you're not using the screwdriver right", lmao.

[tlchmedia]

*"We can't really fix your computer but we have a nice monitor stand for $1, 000!"*

[Dralyn]

"please don't make a video about this"
"too late"
LMAOOO