Why is Chase Bank refusing to investigate check fraud?

A Mesa woman is out $10,000 after she said Chase Bank didn't investigate her $10,000 check being stolen by a scammer and changed.

[matthewkeeling]

They are the worst bank of all time ! Withdrawal your money and run

[SpecialAgentNoble]

I tried to open an bank account under my company name and EIN but all the banks required my personal SSN.. Why can't they find these people is beyond me. The bank is look to shift the liability and are garbage.

[wwzoexh]

Dude. I'm a vet, and nothing I ever did in service compares to the most amazing effort you and your colleagues give to protect and enlighten the public in general to this horrendous threat to innocent people. Much respect For this GrindTechiei guys, ;

[EricCanterra]

Chase has someone on the inside who's perpetrating this crime. I had a fake check that fortunately looked dissimilar to our actual checks nearly get through, but Chase caught it based on the different look of the check compared to our actual checks and sent me an email so I was able to stop it. The amount was similar to another check and the check number was within the scheme of my check run. The inside scammers have realized that their fake check needs to be nearly identical to the actual check so the Chase fraud software lets it through the system.

[noblelies]

Since banks are federally regulated, she needs to immediately file a complaint with the Consumer Financial Protection Bureau and the Federal Trade Commission.

[DLTonYT]

Hold corporations accountable for their actions

[altonsteel]

Used to be you could just cancel the check. They do make copies of it so get it and see who cashed it. I never rely on banks, I tracked down a guy who cashed a $500.00 check this way as soon as I mentioned the cops he payed it back.

[mikesouthern]

Get your $$$$ out of Chase & Wells Fargo.

[condell]

Chase can bite it I'll never deal with that bank

[____HEISENBERG____]

It's mind boggling why people still bank at Chase. That bank always has issues.

[zootman]

plot twist chase is the criminal. You have to "chase" them down and arrest them to get your money back.

[deborahmains]

CHASE making the news alot here lately.... not in a good way. I think I'd be moving to another bank immediately.

[TheKenPrescott]

If that happens to me in my golden years, I will figure that life in prison is less of a punishment than a retirement plan.

[AllDogsAreGoodDogs]

Make sure the crime goes viral and *prominently* specify the bank's name. Mention attorneys. You'll get your money back.

[danf]

Low level management always ducks it up. You have to make enough noise to get the attention of folks that care about the reputation of their company.

[vynidalopes]

If there's a paper trail, you can track it. Give it to a 15yr old. They'll figure it out in a heart bit!

[ricardcluter]

Chase is the worst. Why does anyone bank there? They are just asking for it...

[FastestStockCarEver]

That’s why you need two part checks for your proof!!!!

[Lptr]

Since the check was across multiple states, it could be a federal crime.

[MayBeMe...]

CLEARLY all the writing on the check EXCEPT the signature was removed and rewritten by the thief...How is that NOT AN ALTERED Can't she sue or something? The bank hasn't a leg to stand