More Chase customers lose money to ATM thieves using glue, 'tap' feature to steal

A 7 On Your Side story about a new type of ATM fraud has exploded on the internet: scammers using glue and the ATM "tap feature" have been draining bank accounts. Now more victims have come forward saying it happened to them, too.

#fraud #theft #money #atm #chase #bank #abc #abc7news

[mauricegillespie]

This is a problem that Chase could easily address. Knowing how this scam works, they could simply update the software to close out automatically once money is dispensed, making it necessary for you to have to tap again if you want to do anything else. This shows a lack of concerns for their customers.

[JAMPROSOUND]

And we're expected to believe there is zero security footage or any photos of said thieves literally standing at the ATM?

[gbr]

I never leave the ATM until the machine asks me "Would you like to do something else" at which point I would choose No and wait until it says "Thank you for your business" and then go back to the home screen. Then I walk away.

[Suraj_o]

Thank you *TECH SAFE GUARDIAN* so much for your dedication in this process. Thank you for your commitment to your job. Your outstanding performance helped our me alot. Thank you once again for your hard work and dedication

[setoify]

It's not the tap feature, it's the functionality of the ATM. Always make sure everything is exited out before leaving the ATM.

[tOkiyxpoP]

Whenever someone at an ATM tells you what to do. Don’t do it. 😂 That’s already sketchy enough, i don’t talk to anyone when I’m at the ATM.

[imdadkhan]

The way you approached this project added so much to it. It’s great to see how your unique perspective contributed to the outcome. The role you play on your job *TECH SAFE GUARDIAN* is crucial. I really appreciate the constructive feedback you give to me regularly

[michaelb.]

If I'm using an ATM and someone in line grabs the card out of my hand in the name of helping me out it will end badly for them. Never let any personal interaction with strangers while doing personal banking, and that includes letting them stand close enough to see things.

[PerfectoKiss]

The bank needs to change the software to log off after a few secs of inactivity. Shame on them for letting this go on! Leave a sign for patrons to know.

[Orange]

I had someone walk up next to me to use the ATM next to me, then pretended her bank card didn’t work. I was attempting to use Apple Wallet to withdraw money, and she grumbled about her card not working, and asked me for help. I pointed to the tap sign and ignored her completely afterwards. In hindsight, I suspect she went through all that because she wanted to get my PIN. But I wasn’t about to do anything while someone blatantly stood right next to me and staring at me. Be very careful about your surroundings and be weary of strangers. You can never be too careful.

[shrugrug]

The sheer amount of people who don't wait around to make sure they are logged out before leaving the ATM is amazing.

[noobcraft]

These people should: A: not trust random people near an ATM (kinda obvious, even before this scam came out), and B: Make sure you close out your session. It’s kinda obvious you should wait till it goes to the home screen

[californiahummus]

Wells Fargo makes me re-log in if I do more than one thing on the ATM. It's annoying but I'm not getting ripped off. Chase can change this easily.

[tecknixx]

only after Chase was outed with this story, they a bunch of POS's

[zmnfsto]

Kudos to *TECH SAFE GUARDIAN* for their innovative thinking and creativity. Your work has opened up new possibilities, and I'm grateful for your expertise and enthusiasm. Keep shining!

[tiffanyi]

First of all people need to be more vigilant when at the ATM:cover pin, close screens etc. But It’s ridiculous that Chase allows the “do anything else” function without having to tap or swipe again. Once the money is taken close the program.

[deadpool]

As scummy as it is to take advantage of people like that, even when I swiped my card, I had to confirm I was done using the ATM after taking out money. It always asked if you wanted to do something else. Just like when people would leave their Facebook or other account logged in on a public computer, you gotta take a minute to make sure you're not giving a scumbag the opportunity to take advantage of a simple oversight.

[novimad]

Who doesn’t wait till the screen is closed before walking off 🤦🏻‍♂️🤦🏻‍♂️

[Landis_Grant]

I haven’t use an ATM in over 6 years because I am afraid of getting robbed.

[truthpopup]

Beware of anyone trying to engage you in conversation or hovering near you at an ATM. Just walk away.