How To Make People Feel Heard

One of the most common complaints among disengaged employees is about not feeling heard, not being seen or recognized for what they do, who they are and what they are experiencing. As a leader, a lot of this frustration may stem from you. When people approach you with their problems and you jump right to give advice, you may feel you’re helping their problem…but you’re not helping them feel heard. And if they don’t feel heard, they’re not really hearing your advice anyway. Other times people speak up to share a new idea and get met with a quick retort about lack of budget or previous, similar ideas that didn’t work. You may think you’re helping move the conversation along, but you’re more likely causing team members to want to move along to find a new leader.

In this episode, we’ll outline how to make people feel heard through five actions leaders can take to send the message that they are listening and respecting the contribution every member of their team is making.

0:00 Introduction
1:52 Model Active Listening
3:58 Praise The Contribution
5:14 Challenge Assumptions, Not Ideas
7:06 Questions Before Advice
9:07 Addition Before Subtraction
10:41 Conclusion

Making people feel heard is a fundamental aspect of effective leadership. By modeling active listening, praising contributions, questioning assumptions, asking questions before offering advice, and focusing on addition before subtraction, leaders can create an inclusive and empowering environment. When individuals feel valued and understood, they are more motivated to contribute their ideas, leading to better outcomes and improved team culture. By implementing these tactics, leaders can foster a culture where everyone can do their best work ever.

//DO YOUR BEST WORK EVER

//ABOUT DAVID
One of the world’s leading business thinkers, David Burkus’ forward-thinking ideas and bestselling books are helping leaders and teams do their best work ever.

He is the best-selling author of four books about business and leadership. His books have won multiple awards and have been translated into dozens of languages. His insights on leadership and teamwork have been featured in the Wall Street Journal, Harvard Business Review, USAToday, Fast Company, the Financial Times, Bloomberg BusinessWeek, CNN, the BBC, NPR, and CBS This Morning. Since 2017, Burkus has been ranked as one of the world’s top business thought leaders by Thinkers50. As a sought-after international speaker, his TED Talk has been viewed over 2 million times. He’s worked with leaders from organizations across all industries including Google, Stryker, Fidelity, Viacom, and even the US Naval Academy.

A former business school professor, Burkus holds a master’s degree in organizational psychology from the University of Oklahoma, and a doctorate in strategic leadership from Regent University.

//SPEAKING

//CONNECT

//MUSIC

[growthmoves]

I've enjoyed your work for a long time. This hits home and resonated very deeply. I've heard the RASA framework before, and what I really like about the examples you shared is how relateable they are. I can see myself modelling conversations based on your teaching in this video. Thank you!