What does IT Support do? | Different escalation levels

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My name is Emilio Aguero and I’m a technology enthusiast from Melbourne Australia. I’ve been into computers ever since setting up my first pentium computer years ago. I love technology and make videos about all things tech every week. Would love it if you support my channel by subscribing and staying up to date with what I'm releasing!

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[israelnieves]

I skipped level 1 and went straight to level 2 support on my first IT job. Small IT company taught me level 2 while they watching me, and I watching them do the job. Coworkers said I was so lucky to land a job on level two with no experience😁💪🏽

[ladyxandria]

I worked in level 1 2009 to 2011....went to school...went into level 2 from 2014 to 2016...and then finally hit level 3 april of this year as a system admin. It's a long journey but definitely pays off

[TheIKAIKAIKA]

I used to be Level 3 in Networking, and I became level 2 purely because I needed human interaction I could not take staring into display anymore because 95% of the time everything worked without problems. Im more happy in level 2 field, helping others out but also doing level 3 tasks.

[tejaswinichowdarythummala]

Hi, I am so happy that I found your videos. I completed my bachelor's and masters in Information and communication technology. I'm a fresher & didn't have a clear idea about how the total system of IT works. With your videos I cleared so many doubts and you helped me in preparing for the IT support & service desk interviews. Thanks for being there with your videos by aiding people like me in gaining knowledge about how the real time IT works.

[MikeJunior]

This week, I will have my second job interview for a traineeship at an IT company, where I will be placed on helpdesk for the first year. This video was very helpful!

[TheAntiflamer]

"service desk superhero" -- the best book on I've found on IT support.

[speedracer]

This video was helpful on learning about how it is layed out in companies. I’m in college for computer support specialist and from this video I think I’d want to be Level 2 because I know I’m learning things for like level 3 like server administration and database management I feel level 2 sound like something I’d enjoy more with fixing computers in person in a company. Thanks for the video!

[Razgridzero]

Good video. Makes me look back when I was at level 1, now I'm a IT support specialist L3. Thanks for sharing.

[mikecustoms]

I'm a level 1 at Intel, I'm studying Industrial Design haha, has nothing to do with IT and I obviously have 30 times more experience in design but I like learning new stuff and although it's only a level 1 job, It's definitely rewarding, you learn something new every day

[chamara]

I have a passion for IT and helping others for IT related issues but I only have basic knowledge. I was looking for an IT job. But couldn't decide where to start. You have explained everything clearly and now I am going to start with Level 1 IT support. I have 100% confident that I can do the job with a minimal supervision. Thank you so much for much for the video.

[buddymckay]

I’ve worked level 1 & 2 for 3 and a half years and while working level 1, I’ve had a few calls from level 2 staff out there asking for advice or doing some server fixes for them remotely. Level 1 seems underestimated, considering how much they can fix from a single call (depends on workplace tho)

[danhassler]

This is a Very good descreption. Thanks man!

[xFlow]

i feel a lot more comfortable helping out some1 in person, actually being there and seeing the problem with my own eyes, maybe its because i've had too many questions that were a bit out of level 1 range and its really hard to explain some of the more advanced issues.

[merro]

I just started my first IT job with no experience or IT education. I’m basically below level 1 just imaging laptops for customers and organising deliveries. I’m hoping to move onto level 1 in a few months if I can learn on the job as I really like IT. Thanks for the informative video.

[Renrm]

It is very broad especially in small companies, in my case, my first it job was for a small machining company. I was hired as level one with ABISMAL pay, i did everything there, from base level trouble shooting to accounting software administration, to switch configs. Great experience but do be aware in a lot of jobs, you will be expected to do much more then you are hired/paid for. I do not regret my choices, i would not trade the experience i gained there for anything else

[notneuro]

I just got a level 1 job but I have my A+, network+ and security+

[GrayOperative]

Great information.
I'm just starting out in IT.

[coffeeboyclips]

I'm a level 1, 2 and 3, basically do all the jobs, from creating user accounts, building laptops to building servers, setting up switches, configuring firewalls etc.

[jliang]

I think in the actual work place the level system can be quite different. I have seen Level 1 people maintaining system account, in the old lotus notes email, people at level 1 is fully responsible for creating Lotus Notes IDs, password recovery in that system, creating both AD accounts, linux accounts, solving lotus notes email issues. Level 2 can be responsible for managing all type of system including paging, phone, network connectivity, some program of switches etc, printer configuration, working on DHCP reservation. On level 3, SOE development, server service pack patch, capacity planning etc. Then network infrastructure is on a complete different level.

[carlosmontana]

Working in call centers i know how u can bounce around, but is up to you to learn, you could be good somewhere and bad somewhere else