What does an IT Desktop Support, Analyst, Level 2 Technician do?

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ABOUT ME:
My name is Emilio Aguero and I’m a technology enthusiast from Melbourne Australia. I’ve been into computers ever since setting up my first pentium computer years ago. I love technology and make videos about all things tech every week. Would love it if you support my channel by subscribing and staying up to date with what I'm releasing!

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[zplytwt]

Clear message, clear structure, easy to understand, thank you

[rachmanuganda]

Thank you, subscribed. I am considering taking classes. I am that person you were describing in the video. I really love this type of work

[tydeadshot]

You really helped me as I do that a interview for my new role so thank you again. Thank T

[learntostrafe]

I start my desktop support job next week. I already have experience as a IT Field Technician intern for about a year and a half.

[niltomega]

I do this on a military base and get 80k a year. If you can get a security + cert...they will want you

[obilisamy]

Bro is desktop support role is good for fresher?

[bensleynjauala]

Your videos are so inspiring, I wish I had an opportunity to work by your side, I would learn a lot!!!

[bigalsplayin]

I only wish this was true however in the company I work in they expect us level 2 to also do level 1 work even though level 1 have 4 times the amount of staff that we in level 2 have . So it's not always so clear cut when it comes to IT .

[englishwith_mark]

i have my cisco ccna 200-301 cert, im currently looking for my first job in IT. What roles should i be looking for to get my first experience ? I've been looking for tech support analyst roles but so many of them ask for minimum 1- 2 years experience. Thanks

[thenickrules]

Have you ever worked in IT Helpdesk or Desktop Support? Please let me know as I’m asking for a school assignment.

[jean-lucmoriarty]

i have recently just started a new role as a warehouse systems support analyst. i have zero experience but i have always been comfortable with computers and tech. What would be the major things i should look to research or improve on? i really want to succeed in this job but i'm just nervous as i have no prior experience. thank you.

[Eidenbites]

Just the fact that I have engineer in my title is pretty cool .. lol

[SkylopDJ]

Thank you very much for the great videos you post !

[andresramirez]

I graduated with a degree in information technology. I tried many IT jobs. Could never stay with one for too long. I got fired or laid off after each job. I tried coding but i realized that i didnt like it either. I just turned 30 and i have realized that i might have pursued a field that is not for me. I dont want to solve problems or talk to people over the phone about their computer issues. I had to do that. I dreaded going to work becuase of it.

[AM-nywq]

Do you think a level 1 person can easily become a level 2? I dont have an it background, however somehow I have been working as a level 1 for 2 years now and I saw there's is an open opportunity for level 2, do you think I should apply or study more first? 😔

[jacedragon]

i have a background in computers.. but selft aught.. i fix pcs, hardware and software issues, networking issues, all types of networking setups. wireing cat6 through out homes. id like to make a good living doing IT work. instead of doing it here and there when people i know need help.. but im already 39.. i dont want to waste time going down the wrong path.. what is the best way to go to get the proper training and certificates that most employers look for? thank you.. great video btw

[vincebu]

Desktop support translates to you being a verbal punching bag by customers for problems other techs and managers avoid like the plague.. desktop support nowadays is no different then being a McDonald's employee at lunchtime rush. There are way better careers than this garbage. I have 8 certs, blew almost 85k on a degree.. it's a joke...

[amonique]

Very informative. Thank you!


Also, you should include women in your jargon. You specifically keep saying "IT guys".
I've been doing IT for 2 years and I have a bachelor's degree in Information Systems Technology, and am building a career towards Data Science.


Women are in technology + science.