what working tech support is REALLY like

what working tech support is really like animation

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[jaridkeen]

I worked a IT job for a Year and 90% of the calls are "hey my TV wont turn on" so I would say "is it plugged in?" They would always say "No, it says its Wireless"

[TheGamingSyndrom]

I can relate to this

My coworkers always said
"The problem isnt the computer in 90% of the cases.... its the person infront of it"

[VictoriaHatzson]

this video WITH the animation is just hysterically funny

[lmcenob]

I'm working in IT for almost two years now. Oh, the things I've seen!

"My screen isn't showing anything!" The computer was turned off.

"My computer is not turning on!" "Is it pluged in?" "Of course! I'm not stupid!" It wasn't. The cable was pluged into the computer but not into an outlet.

This one is not mine:
This lady calls and says she can't print a document. We've been on the phone for thirty minutes before I asked her if the printer is even pluged in. Her response? "What printer? I don't have a printer."

There are a lot more where these came from.

[czarmayne]

2000s...
Motorola phones say “Hello Moto” when turned on. Caller called says hers was broken. I asked why she thought so. She said, “It says HELLO MOTO and my name is not MOTO.”

[TypetwoAbsolute]

True key to job happiness - Do not get a job where you work directly with employees or customers.

[chaghetti]

I worked Amazon customer service. Guys... We can't personally go find your packages if they get lost. The amount of people who have asked me to do that is unreal.

[chibillama]

Oh man, I don't envy you. I work tech support for customers of a large cable/internet company Ugh.

One of the most frustrating calls I had was a man who called because his tv screen was black. It didn't take long for me to figure out that the tv just wasn't even plugged in, so I told him "You're going to need to plug your tv in to the outlet, otherwise, it won't turn on."

It took. OVER AN HOUR. For him to understand this. He kept arguing with me that he never had to do that before, and was upset that the new cable box he had "didn't have an outlet for him to plug his tv into" and that "there are already too many cords"

Buddy. Listen.

Any tech that doesn't have a battery in it and still turns on to do things needs to be plugged in to get it to work. This is the way it's always been. Your tv isn't special, you just need to plug it into the wall like you would ANY other appliance.

I was eventually saved by this guy's wife who physically handed him the cord for the tv and told him to plug the damn thing in.

An hour later.

Told him that he owes his wife a very nice dinner.

[aliceh]

I'm on my mac right now but like could you fix my washing machine?

[Un_Popular_Opinions]

I have a friend who did tech support for routers. They had this older person call in about their unit overheating. She had placed it on the "squiggly shelf". Turns out, the "squiggly shelf" was a radiant heater that they had covered in a blanket. Not only was the router melted beyond repair, but the fire hazard from that thing in the dead of winter was astronomically stupid.

[mikejamesporter]

As a fellow tech supporter - "is she Amish?" has gotta be one of the best comebacks I've heard in a long time 😂

[LegioXXI]

Tech support is like: 5% solving technical issues, 95% finding out what the heck the customer is even talking about.

[NehaPonn]

mY eMaIl iS bRokEN iT rAnDo yOu aRe mY oNlY hOpE

[jordanc]

"I don't even like talking on the phone to anyone ever anyway" me

[noamjen]

I used to do IT for this bank and the program was in DOS, the easiest thing you can imagine with all common everyday task listed for the employees on the bottom. Still they would get confused or worry they might make a mistake so we would sometimes walk them through a process if they were doing it for the first (or 100th) time.

I literally had this conversation for like 10 minutes

Employee: it's telling to press F3 what do I do?
me: Press F3
Employee: ok, now it tells me press P to print, C to cancel or E to edit
Me: do you need to edit anything?
Employee: No, I'm done I wanna print
Me:...
Employee: What do I do?
Me: Press P.
Employee: ok, now there this box and it's written "make sure printer is loaded with A4 Paper". What now?

THIS! FOR LONG LONG MINUTES!

[TouchedbyCastiel]

I worked for a community college call center and I completely understand. I had to play IT all the time because our actual IT would hang up on stupid people. I had a guy call about not getting FAFSA money in time, spoke to him about an hour because he didn't know his student ID number and nothing was working. In the end it turns out, not only did he NOT apply for FAFSA, but homeboy didn't even admit to our school. He enrolled at a sister college in the spring and decided the classes at our school were closer to his job- so naturally he could just SHOW UP AT A NEW SCHOOL and everything would be okay because "we should know". It still makes me mad to this day.

*Also, tossing shade to all the college kids who don't know how to read analog clocks and used their fingers to read in English 102*

[asias]

RELATABLE AF! That used to be my work life on a daily basis. One time user called and said " My computer is smoking" ... What?!
I am not a native English speaker and I was working on an English Help Support Line, so I figured that this was some kind of slang that I didn't understand. Well.. it wasn't. This guy's computer was on fire and he decided that it's better to call IT support that is located in different country, about 2000 km from his office, instead of calling Firefighters. I mean, how to log a ticket from a call like this...?

[carinaalexandrasimoes]

Oh yes! I can relate. I worked as technical support for Apple and believe me it's a hell. Not only customers are dumb and sometimes extremely rude, but also apple's policies are like ridiculous... it's like for each bad feedback you receive, you have to get 10 good ones to compensate and prove your skills with customer service. And is just ridiculous because out of like 30 calls or 50 calls maybe only 10 people will receive a survey, and it's random. One may have 40 calls good, and then 1 or 2 gone bad, and if the survey falls on the one it went bad, your entire month is ruined. I would receive average 13 surveys per month to 15 so if I would have two bad reviews I was done, because I would have to have 21 good surveys. Ridiculous!

[hnanetoo]

Call center jobs are the WORST one time a drunk german woman told me to go to hell and i cried 😂🤣😅😤

[KGProductions_]

"Have you tried turning it off and on again?" 😂 If you haven't watched IT crowd, get on it 😉😂