Technical Support (Software Update) Sample Scenario

Technical support services become more crucial as the number of users who experience difficulties with their mobile apps also increases. Magellan Solutions understand this predicament, that is why we are ready to assist businesses in helping their most important treasure — their customers.

For more tips and updates, kindly subscribe to our official YouTube Channel:

[lupitaserrano]

I always have great calls from them. They have respectful, nice to and helpful.

[davidcenteno]

I ain't a tech savvy specialist at all but even like this I'm wiling to learn these new skills. I've ever longed to work for tech support. God willing I hope to be working for this position.

[sharmainegarcia]

Some here said that this is not a common scenario but you sharing how to handle customers with this kind of technical issues is still very much appreciated. Please continue helping us by sharing any videos that you know could help any of us. Thank you!

SAG
CCS NCII
BATCH 23
Mr. Wilson De Leon Ortiz

[lastrollolloydmatthew]

Being technical support really challenging to those customer who not good when using technology. So this sample video really helps for aspiring agent belonga to technical support. Need more patient and good attitude. Thanks for this video.
LRL
CCS NC ll
Batch 13
Mr. Wilson De Leon Ortiz

[Luis-oxrg]

Great sample call, great agent, smooth service.

[maryannauditor]

As a TSR, you must have an excellent listening skills and a good memory in software and operating systems.. And you did it ma'am. Thank you for sharing this video.. it really helps a lot

MPA
CCS NCII
BATCH 23
MR. WILSON D. ORTIZ

[violaabango]

This is a nice video from an IT girl like me :), I am an IT and I wish to work with such companies for technical support.

[liezldomengiano]

Hi....
I just want to thank you for the video you shared to us, and it will help me a lot for my study as a trainee's

LRD
CCS NC II
BATCH 14
MR . WILSON DE LEON ORTIZ

[jeff_Sapad]

Hi! thank you. It is helpful to aspiring call center agents. Being polite and detailed in assisting a customer is a good job.
JGS
CCS NC II
Batch 22
Mr. Wilson De Leon Ortiz

[Peter-dphw]

Like on every video, and I don't know why, they show us an example of technical support on a call about a phone problem. This would never happend on almost any IT company, it would usually be about computers and Client Machines issues, servers, etc.

[rochelleclavero]

I really like how she handle the technical problem/issue...Thanks for sharing this sample video

RCC
CCS NCII
BATCH 23
MR.WILSOM DE LEON ORTIZ

[sharonbautista]

Thank you for this video it will help the aspiring call center agent.
SQB
CCS NC II
Batch 14
Mr. Wilson De Leon Ortiz

[niloabejuela]

thank you for this video i like how you handle the call keep doing this kind of video god bless
nilo abejuela
ccs II
Batch 13
Mr Wilzon De Leon Ortiz

[jeremyrusselbanua]

This video gives me a lot of ideas. thank you every much

JRFB
CCS NC II
Batch 22
Mr. Wilson De Leon Ortiz

[deramosabegailm.bsed-engli]

Thank you for uploading thos kind of video about technical support which is software update. There are a lot of different scenario we are encountering about technical problem.

AMD
CCS NCII
BATCH 23
MR. WILSON ORTIZ

[richaragones]

Hi Magellan Solutions Outsourcing Inc.. Thank you for this video. It helps me in my Contact Center Services training.
RRA
CCS NC II
Batch 14
Mr. Wilson De Leon Ortiz

[Labarizo]

Im very impressed on how call center agent manage technical problem. And im looking forward for me the be able to do this kind of job to.

MBCD
CCS NC11
BATCH 14
MR. WILSON DE LEON ORTIZ

[rebeccaison]

Good Example of how to be a good customer service and to handle a difficult situation
RGI
CCS NC II
Batch 13
Mr. Wilson De Leon ortiz

[eliezerkennzarate]

Wow! I like the way she handles the call.

EKZ
CCS NC II
Batch 19
Mr. Wilson De Leon Ortiz

[nievaramos]

I'm Nieva Ramos of CCS student.Hi Miranda thank you for sharing your Video.its help me A lot
CCS NC11
Batch #14
Trainor:Mr Wilson D.Ortiz