Insurance company refuses to pay 82-year-old Las Vegas woman's claim after her home burned down

A national insurance company refuses to pay the insurance claim of an 82-year-old woman whose home in Las Vegas caught fire and burned to the ground in July 2023, destroying 70% of it and the majority of her possessions inside, the 8 News Now Investigators have learned.

[ft]

I’m canceling my insurance with Liberty. I don’t want to be treated like this poor grandma. Sad

[EPTXMAN]

All those millions of dollars of advertising by Liberty just rendered useless by this video. Stay away from this company.

[gimpygardner]

I'm a retired electrician. That fire started in one of those electrical panels. If it started from a cigarette, the fire damage would start at the ground, not 3 feet in the air.

[justisinus]

Liberty mutual should be sued for abusing a senior citizen.

[worldtraveler]

Liberty Mutual is going viral nationally for treating a 82 year old women horrid.

[wasappeningvato]

Insurance companies need to be held accountable, they are getting out of control..

[john_in_phoenix]

This needs a jury trial. Don't pick on 82 year old ladies that have paid their premiums in good faith.

[MarilynMatthews-cl]

As a Public Adjuster, I’ve seen Insurance Companies ruin lives, the greed is astonishing

[nevergiveup]

Making an 82 year old woman stress like that is the Devil's work

[MariaMorris-up]

Thanks very much for this report.
As homeowners we need to know about insurance companies reputation. I hope this lady gets the justice she deserves 🙏❤️

[infinitetanner]

If you have Liberty Mutual, I would cancel that policy immediately!!!

[Theeleven]

Anyone who has liberty mutual as their insurance should drop them immediately!

[mattvanatti]

The insurance company needs to be charged with a felony...IMMEDIATELY

[tinasmith]

First they said a cigarette started the fire, then they blame it on motorcycle repair? Everyone involved in denying the claim belongs in prison.

[valerierodriquez]

Good Man for standing up for this lady.May the good Lord bless you and her and come to an agreement.

[dannyboy]

I'm sure they were ok taking monthly payments.

[geraldhenderson]

If I pay for a service and don't receive it, that is fraud!!!

[SearchingNewAdventures]

I know that this woman has lost pretty much everything in her life, but she looks amazing for 82.

[DevilOnlyKnitsLace]

I've been a licensed claims adjuster for decades. This is a sickening story! Whenever I have a house fire, I send a fire investigator to determine the cause of loss not the company field adjuster! Just looking at that electrical box is proof the origin of the fire happened in that box. If I discovered during the claim there was a concern of a business being run from the home, I'd verify that information through my before denying the claim.

Liberty Mural does wasn't to PAY WHAT THEY OWE. They are a company I would never work for, and I've refused catastrophe adjuster jobs with them before.

[markkarbowski]

We just canceled liberty told them why and to tell corporate why!