Virgin Media Fibre Broadband Installation - What to Expect, Quality of Wiring, Service etc.

Here's what to expect when having Virgin Media Fibre Broadband installed in your home in terms of quality of installation including wiring, cable boxes, and hardware, and wether the system is up and runing as expected from the ciustomers perspective. Find out in our comprehensive review and how we rate Virgin Media's fibre broadband installation service.

By HGR

Virgin Media Fibre Broadband Installation - What to Expect, Quality of Wiring, Service etc.

#VirginMedia

[pumpingiron]

Stapling the cable to a loose plank of wood???? The cowboy installers should be FIRED!

[baxinutter]

Mybe they rushed a little because they had some weirdo spying on them with there camera 😂😂😂

[stuart]

your doing a wifi speed test on a phone that has a shit pick up signal. wifi isnt all about what signal your router can put out but also how good the wifi is in your phone

[reesernhr]

Shocking install! I would of discussed the route with him before he was just let loose on the job.
No way I would stand for this level of workmanship. People need to be told from the get go what level of quality you expect.

[my_carp_life]

That cover on the wall is to protect the cable don't take it off, don't like the colour paint it apart from that tough really as you wanted fibre to the property so thats how its got to be😉, but the cabling nailed to the planks yes you have a point about shoddy workman ship.

[mythos]

Its also not a fibre cable, its a coax RG6 siamese, and the Riser and dolly for the outside wall is all they get give to do the job so have no option. but the rest of the garden is terrble, it should of been burried in green conduit and then either take the paving up or concrete it in. But if they sold you Fibre cable its not.

[matthew]

How do they feed the wire under ground to infront of your wall

[drEmulatorMadmax]

@6:22 lol that's prettier than what we got
which was a cable put 1 inch below the grass and a cable from the edge 1 1/5 inches from the edge of the grass, so comes a workman digging and cuts it clean in half
i phone v m only to get a robot voice telling me to reconnect the cable back into the modem 😳
read the contract and it said i would get charged to get it fixed even though it was accidental, soooo i had to fix it myself (albeit half fixed) with some f connectors and heatshrink tubing
( i've yet to fix the phoneline and bury the cable in a box ) but it will do for now

[badboyripp]

This video is OLD that was installed by a 3rd party company called MAP

[shafhussain]

I have their 1GB Broadband…consistently getting speeds of 800-1000mbps. They are the best for broadband.

[DeeTeaDee]

I dont get it??? Where are the cables coming from???
They dig into the roads???
I dont have one of those metal boxes in my street??
Virgin are coming out tho. So they must know wether or not i can receive their broadband or not mustn’t they?

[Zonker]

At least Virgin sent out their own people. I decided to change to BT 900Mb and they sent an 'engineer' from Openreach. He told me they needed to dig up my street to get the lines/cable to my house. Came back a few minutes later and lifted a covering not 15 feet from my door where the lines were. He did so much wrong and made it sound like I should be grateful. My 500Mb+ I was getting with Virgin and an ethernet cable turned to a poor wifi connection that gave me 150Mb after he lied about the reception as well. I just don't think they're hiring qualified people anymore. BT came out Friday and I was on the phone to have it taken away on Monday. My trust for these companies is crap. If one good company shows up... screw these guys. No loyalty for them.

[TheTimmy]

Wow where do I start..
Firstly outside ( did you expect invisible wire) entry to house hole through outside wall correct not tacked and over where idiots can cut it, has to come in if you what it.. running of cable inside correct you problem fence broken again cable not invisible and must not be a trip hazard..entry to SIDE of house firstly box hidden, not eye sore in the front.secondly if they drilled out at front of house on skirting board it would have ended up underground, ( remember step down on gable side)so only possible to drill out near window sill and again it would be too high on the front off house..inside your job is to remove all furniture etc for installer to have access..

[MySuperassassin]

i just had fibre and that box what on inside of house not fibre because had 2 cables coming of mine and 2 plug what going to fibre box outside and one to your router box that what you got is that copper cable not fibre boardband thanks

[MrGreen_]

Doesn’t supprice me ..that was there install, Virgin installers

[Builtbypete]

I had Virgin for a while. Unfortunately became the worse experience of my life. Speed was unstable and unfortunately outages become more frequent. In the end I switched to BT Full Fibre and it's been great ever since.

[mrsillywalk]

I started with NTL, the precursor to Virgin. When they were bought by Virgin, I had the worst service I have ever experienced from any company. I was constantly lied to and directed to Indian call centres, whose only interest was to keep me paying. I was often offered a discount for a non-working service. Their engineers visits left me with an even worse service. It took me some time to realize that they were managing me [with contempt] and not my problem. Now that I am looking to replace my existing broadband, I find myself very reticent to include this company.

[playlistaccount]

Can you please tell me how they got it from the green box to that brown thing on the outer wall? Given that they never appeared to go underground? I don’t have a walled drive like that so I’m hoping they can do what they done on your outer wall to my outer house wall.

I also felt your pain when you said it was 10 with Bt, mines currently 7 with Talktalk and a 0.68 upload speed. Also worrisome about the drops tbh. How olds your house? And is there a get around for this?

Thank you and hope you’re enjoying virgin. This was a great video btw the only of its kind I could find and was very insightful, did you not opt for the pre installation engineer as I have them coming this week

[donestelle]

looks like you need Mesh wifi with ethernet connections to each node

[kingdylan]

I just want it in the living room am I able to specify that without them coming all round my house?