How To Switch to the NEW Virgin Media Fibre Phone

In this video, I will be showing you the new Virgin Media Fibre Phone Adapter and how to connect it to your Virgin Media Hub. Learn how to upgrade to Virgin Medias new ultrafast Fibre landline service, and all about the pros and cons that come with it.

The most obvious difference is that VoIP (Voice Over IP) uses the internet to make calls, while landlines use copper wires.

What is Virgin Media’s new ultrafast Fibre network?
Instead of the old, traditional copper phone line network, we’re moving our phone service on to our ultrafast Fibre network. This means that new phone lines will be delivered over the same network we use for our broadband service.

The copper network and copper phone line is quickly becoming outdated, and we want to be ready for the future, making sure our customers always get the best possible experience. That’s why we’re investing billions to expand our network and bring our ultrafast connectivity to more people.

Who can get the new Fibre phone line?
For now, it’s only offered to new home phone customers and selected existing home phone customers. We’re working hard so all customers will be able to get the new service and we aim to swap all our customers over by 2025. Currently, the only exceptions are customers who live in areas without any mobile coverage. Read more about how we’re rolling out Fibre to our customers.

How to install the Fibre network
If you’ve upgraded to the new Fibre network and need help installing your new and improved phone service, simply follow these steps:

Step 1
On the day of your switchover, unplug the phone cable of your main phone (or base station if it’s a cordless phone), from the wall socket.
If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us.

Step 2
Grab the adapter we provided and plug it into the grey port at the top (labelled Port 1) on the back of the Hub.

Step 3
Plug the end of the telephone cable you unplugged from the wall socket into the adapter.

Step 4
Wait a couple of minutes for a dial tone, then make a test call. Your new services from Virgin Media are all set up and ready to use.

How to get a Virgin Media Fibre phone

#virginmedia #switchover #phones

[sjceion]

This is so helpful, I found the instructions both online and on the website really confusing. Watching this video I sorted it in two mins. Thank you!

[CrankCase]

For extensions, just buy a long lead with an RJ11 connector at both ends. Plug a two-way adapter into the phone socket that connects to the other extensions, then plug one end of the RJ11 lead into the adapter, and the other end into hub via the small adapter provided by Virgin Media.

[funwithcalisthenics]

Congratulations on your 1000 subscribers!

[PhilBrown-ikdk]

Virgin Media engineer installed hub & linked our phone line - but didn't check that my old BT handset continued to ring with incoming calls. It didn't! The phone remained silent for at least a week before I realised there was a problem!

[Terry.W]

Plugged in fine and can make phone calls ..but phone doesn't ring ..tried different phones no joy ..phone is silent ..I even got a special RJ11 capacitor connector .. still silent ....so frustrating.

[HowToDoItTech]

Nice walk through and congratulations on breaking 1, 000 subs!

[eddieharvey]

I'm not bothering with their fibre phone.. My hub is upstairs in the bedroom.. While my house phone is downstairs in the hallway.. So how am I supposed to connect it to the phone downstairs from the hub upstairs?.. I'm not running cables under floorboards and all over the house just to plug into a landline phone that I never really use. It's been unplugged now for over a year. I'm not bothering.. I'm sending their bloody adapter back to them. Let's be honest who has landline phones these days anyway?.

[bettyswunghole]

I've had *_nothing_* but trouble with this since I was supposedly switched to fiber in February.

I have no dial tone in my landline phone. When I call it from my mobile, it sounds like it's ringing (though the landline phone itself makes no sound). I'm not sure whether it's the phone itself or the line that's at fault...

...any hints and tips would be greatly appreciated...

[andraetkula]

Very informative video 🙌
Unfortunately Power blackouts and Digital comms aren't the best of friends in todays tech in the day when there were blacks still had the good old POTS Telephones you didnt need to spend the extra money on backup power to keep them
1000 steps fwd and millions steps guess it's all about the money

[Manchesterlad]

Can i just plug my alarm cable into this and it will work? I dont use my landline to make calls but need it for the alarm and only use the house phone to cancel false alarms by disarming the outgoing call before my mobile picks it up.

I have the alarm connected to the end of an extension but also the house phone wired onto the same cable.

Basically the wires come in upstairs then are extended to a back box in that room (no phone in there). Then I'd split two ways within that, one to the alarm system for a perm connection and the other wire to the living room for the house phone.

I'm assuming I just connect the end of that main wire to the hub as it's actually right next to the wall point where the hub is?

[RYANTHORNTONCALL]

What types of phones can I use? I've been searching online and can't seem to find any. Apparently BT phones are locked to their provider, and panasonic's aren't voip phones.

[janetsherret]

My phone plug isn't compatible with this adaptor so I don't know how to connect it.

[OFP]

Can I get a line charge refund seeing as I already pay for broadband traffic on the router ?

[Cyberbyte_]

Due to my parents constant hatred of new tech, even resisting the Digital TV switchover years ago til admitting defeat, what I'm planning to do when it gets rolled out in their area, is have a RJ11 keystone from where the router is, then run CAT6 (overkill, but usually have it on hand) to the then obsolete Virgin Media branded NTE5 Master Socket. In my mind, if there isn't any oddities and it's just straight wires from A to B, that should keep the phone placement where my parents want it, and on the face of it, nothing has changed, but under the hood, the phone connection is on the new system. Can anyone see any issues with that idea, or is the idea sound?

[thepict]

You have not shown how to fit anything.

[jontrewfrombarry]

It s a bit rubbish isnt it? First ever phone call via fibre phone received today from my wife and she started to tell me about someone called Amy. I asked her "who are you talking about?" Again she said said "Amy". I said "who?" She again said "Amy?" This nonsense went on for a few minutes. I eventually worked out she was saying JAMIE! It was not my hearing, or her pronunciation but the fibre phone call cutting off the starting letter J. I tried getting her to say Jamie in the middleof a sentence and it was fine but if she out it at the begining I just heard Amy. Copper was better!

[bigbadaboomboom]

I wish you could just get rid of the phone and get cheaper rates. I asked and they said my price would go up!. Waste of electricity also the router is way out the road of the house phone. No chance of installing a long cable as they would have to be under the floor.

[swnxfhy]

What extension cable would I need to get I'm clueless

[ramman]

There is absolutely no reason broadband is needed for voip, since Ont are encrypted both ends bt and city should instal router Ont instead do direct connection could still be done the only difference being the look of the box to old thus still a 15 pound line cost for emergency service for single and retired that need medical help this swap over to push prices over 3G pounds is no wonder pensioners are being forced to cheap monthly mobile is wrong

[stequality]

Landlines won't work at my grans since they changed it, oh it's all plugged in but no signal on the phone now, useless