Troubleshooting steps for Offline - Starlink Unplugged or Rebooting

If your Starlink is down, check the status in the app. If it reads, "Offline - Unplugged or Rebooting" this video is for you. Learn a few simple troubleshooting steps to take before contacting support.

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[scothunter]

I’m watching this video via Starlink mounted on top of my van, powered by 12v. I ran into this problem many times trying to get my system working. I eventually found that my cut and spliced original cable just didn’t seem to work so I ran with just a standard OTC cat six cable that was significantly shorter than the original. I also found that my original fully adjustable Voltage converter apparently was not working correctly and so I switched over to a simpler converter sealed buck converter and now everything is working just great. I wish I had seen your video earlier as it may have saved me some time troubleshooting but I did at one point do all the steps that you have provided. Great video.

[raulcaraza]

So short and sweet video. Starlink has taken the liberty to send me a new cable but I am skeptical as I was using the system in the middle of Tropical Storm Debbie when the image froze and the rest is your video.

[OutdoorTraveler]

Haven't had this problem but good to know.

[robertsinke]

Reboot router you can reboot in the app. And check your cable for damage.

[cyclingtothemoon]

When will you be doing the flat mount install?

[hnd]

I contacted Starlink support regarding the Offline issue. Here is the reply.

"Thanks for contacting Starlink Support! I'm happy to help with this.

Taking a look at your network, I can see the disconnects you're talking about, and they appear to be happening most nights.

These are lining up with the software updates your router is downloading. As the router is processing and installing the update, it will go offline until finished, which can take around 15 minutes.

I do apologize for the trouble with this, but I hope knowing what's causing this can help.

Please let me know if I can clarify further or assist with anything else!"

[raul]

Thank you bro, It's embarrassing but I did not connect the antenna wire, just the wifi to the power haha 😂

[Mom-Nonee]

How can you tell if you’re connected to gen 3. We upgraded from gen 2 and we didn’t go through the section where the router went back to StarLINK TO put in a new name for the router. Thanks for any help!

[hnd]

My Gen 3 drops out a few times a month, maybe a couple of times a week, usually when I'm in the middle of returning emails or doing online banking between the hours of 4 to 5 a.m.
Unplug, wait a minute, plug it back in, reboots within 5 minutes most days.
Funny, all the modern tech and unplugging is still a thing. 🤪
The real pisser is the cost of the kit dropped in some areas of the U.S. shortly after I bought it 3 months ago.

[dogmywork]

my gen 3 wont work just has a solid white light at all times nothing happens when i push reset button just light stays white no wifi signal it was working yesterday?

[iankristofer]

what do we do when starlink is working on phones etc...but stopped connecting to my mac book air?

[hafizbilal]

I have a problem with starlink not connecting to the cable

[denmh]

I am a Brit expat living in Greece, and are being asked for £75 pm, instead of €40 pm ?

[Moses]

Is it possible that I had to use my sons address for a fixed location. I don't have a street address but we are only around a hundred yards apart?

[ric]

I just got a new Gen 3 standard dish and it has that error msg every time but it fixes itself without me doing anything. I thought that is what it should be?

[TwinMountain]

I'm getting this Starling error: Subaru Starlink error SH304W-01801

[davidcoppenbarger]

We have the Gen 3 system worked great for about 5 months then about weeks ago it just stopped working. Have replaced the entire setup still wont connect. Support is no help a lot of money for nothing

[Tattoosbycolin]

Hey mate can you please get back to me as I am having issues that I can’t find a solution to - I have tried support and they really don’t want to help - they keep closing tickets on me without resolving issues

[Milkybar]

Router doesn’t even show or connect to wifi when it’s on

[pjdbruin]

There is a piece of plastic on the connector that goes into the router. I didn't see that initially. Remove it!!!!