STEALERSHIPS: FILE A SHADY CAR DEALER COMPLAINT! Auto Expert 2023: The Homework Guy, Kevin Hunter

CAR DEALERS DO THINGS TO CAR BUYERS ON A DAILY BASIS THAT SHOULD HAVE AN ATTORNEY GENERALS OFFICE FLOODED WITH COMPLAINTS. Seriously...
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The Homework Guy Team publishes videos to help Car Buyers. We don’t hate Car Dealerships. Instead, we represent Car Buyers, a goal that’s often in direct conflict with Car Dealer goals.
A CAR DEALER WANTS TO:
1. SELL every car for the Highest Possible Price.
2. CONVINCE Car Buyers to use Dealer affiliated Lenders / Banks.
3. LOAD every Car Deal full of Fees and Finance Products.
4. OFFER Lowball numbers on every Trade Vehicle.

THE HOMEWORK GUY TEAM (THG) HELPS CAR BUYERS TO:
1. BUY a Car from Dealers or Private Party Sellers at the Lowest Price.
2. PAY Cash or Finance with their own Bank or Credit Union.
3. DECLINE Dealer Fees and Finance Products.
4. TRADE / SELL their current vehicle for the Best Value.

THG didn’t give Car Dealers their Bad Reputation. For more than 40 years, dealerships have EARNED it by being the masters of predatory selling. They stalk victims relentlessly, often ruthlessly treating the most vulnerable car buyers (like seniors, for example) with little or no conscience. Car Dealers and their Finance Officers have no problem creating financial devastation for their customers with over bloated car loans, and often do. While the business has had record setting profits, Dealers never stop telling Car Buyers “We’re losing money!” That’s the bed Car Dealers custom built for themselves. We point out the traps and the flaws of the process, and help car buyers get by all the nonsense without being ripped off. We promote fairness, honesty, and transparency, and we’d love to see a few dealers join our mission!

The Homework Guy Team provides car buying consumers with information, automotive news and updates, industry outlook, buying and selling advice, and other help to level the tables. The public face of THG is Kevin Hunter and the master negotiator, Elizabeth. Tons of time and research goes into every show, planning for weeks, several projects always on the table, all with the goal of getting it exactly right. From Automotive News Updates to vehicle shopping advice and assistance, The Homework Guy Team is the best there is.

THG CATEGORIES: cars, truck, van, suv, auto, new cars, used cars, autos, mechanics, automobile, vehicle, dealer, automotive news, auto shop, service plans, extended warranty.
LEADING CAR BRANDS (MANUFACTURERS) WE COVER IN THE US: Ford, Toyota, Chevrolet, Honda, Nissan, Jeep, Ram, Dodge, Hyundai, Subaru, Kia, GMC, Mercedes-Benz, Volkswagen, Tesla, BMW.

How can The Homework Guy Videos help Car Buyers?
1. What you need to know before buying a car.
2. Information you need when buying a car at a dealership.
3. Benefits of Buying a Car from a Dealership or Private Party.
4. How to Buy and Sell Cars
5. Learn the process of buying a car from start to finish
6. Questions to ask at a Dealership
7. Car buying tips and tricks from the experts
8. How to Buy a Car with Cash
9. How to Pay for a Car with Cash.
10. Using Carmax, Edmunds, TrueCar, Autolist, or Kelley Blue Book.
11. Buying a Car out of state.
12. Taking Control of the Car Buying Process.
13. What to do if Scammed.
14. Illegal things Car Dealers can do.
15. Understanding Dealer Financing Tricks
16. How to Avoid Dealer Scams.
17. Reactions to Sales Training by Car Trainers.

Will The Homework Guy Team become the #MrBeast of the Auto Industry? Time will tell! We’ve seen amazing growth, and over 327,000 Subscribers and counting. Meanwhile, if you prefer to fix your current car, check out channels like Chris Fix or Scotty Kilmer! If you wonder where we get such brilliant financial ideas, watch the Dave Ramsey Show! But, if you just need to get lucky and be handed a wad of cash, well... see Mr Beast!

[KevinHunter]

Many Car Dealers have been working hard on trying to clean up the bad reputation the industry has. If you have a problem, it's always worth going back and giving the dealer a chance to resolve it. The good guys find a way. The bad guys don't. Today's video is about the guys who have already forgotten about you, and just sit there and look at you. Or they don't return your calls. Or they just blow you off, one person at a time. This video will give you some strategies that you may not have thought of. We hope this helps you if you're in that situation with a dealer right now.

[TheTungsten]

Hey Kevin, I purchased two cars this weekend at a reputable dealer. They definitely tried the usual fees and up sales but having watched your videos preparing for the past six months I was able to head them off and make it clear I was prepared and that ended all of it.

[eyeborg]

Also don’t forget you can contact the manufacturer of the vehicle directly about shady dealers, especially when it comes to warranty and maintenance issues, or just straight up scams from them.

For people in the US call the manufacturer’s NA division and say “A dealer did B and claimed I needed C while trying to charge me D for it. Is that normal practice for your brand?” Tell them that type of treatment makes you never want to buy a vehicle of that brand again. They’ll most likely tell you that’s not normal and then you should give them all the info of the dealer and the people you worked with. Manufacturers care about their reputation a lot more than dealers and generally will side with you.

[KevinHunter]

What do you do when you've run into a problem with a REALLY lousy Car Dealer? There's a number of options. That's what today's show is about!

[JosePlata]

This works, I speak from experience.

We had consigned a vehicle with a local dealer and he sold the car and was holding onto our proceeds from the sale, about $5000. This went on for a couple weeks, him making excuse after excuse why he couldn't produce our money.

A friend suggested I call him and tell him I was gonna file a claim against his bond. Well I did and to my amazement car lot owner started squealing like a little baby, talking about how that would put him out of business overnight. Bottom line, he had our money the next day, all of it.

I learned a great lesson. Licensed, Bonded, Insured. Those words really mean something.

[UCfan]

Thank you! I just purchased a used car last week. The dealership wouldn't allow for à pre vehicle inspection so yesterday I brought the car to my mechanic. The car had a birds nest in the air filter chute, dirty oil and a engine missfire code that wasn't producing a check engine light currently. The service department said they need to get with the sales department to see who is paying for the repair after they diagnose the problems. Time will tell. Im grateful for the ideas in the event they don't rectify my problems.

[cellis]

Its been more than 24 months so its fallen off my credit already. But Browns Chantilly Mazda in Chantilly VA, they pulled the whole patriot act scam, told me it was "federal law" they cant sell me a car without a credit check. "its the law", "our hands are tied, " "applies to everybody" etc etc. I had financing in hand from my bank I was already set.

[thetuckers]

Just wanted to say thank you for what you do. I bought a car 2 weeks ago following your step by step guide lines and left with one pissed off dealership and money in my pocket. I was a cash paying customer and didn’t tell them till I was paying for it and haggled the price down of just the vehicle after contact 4-5 dealers in 100 mile radius. They did just what you said they would do and tried to work payments. I was firm and said I will talk to the finance guy about that when it comes time. They were really upset when I paid cash and was able to haggle them down. Thank you so much!!

[susanb]

THIS IS CLASSIC 👍👍👍
maybe you could do a little something about how WOMAN are CONSTANTLY getting ripped off by these jerks...👍

[HackedAccount]

I test drove a car, they waited until they closed and handed me the keys to another car that had 35 miles on it. The engine slipped 7 times in the first 2 months. Dealership gaslighting me. They handed me another contract to sign after they closed. Air conditioning unit worked when it wanted to. Insurance companies dropped policies because they’re easier to steal.

[ogles]

I grew up around this business and my dad was a car dealer. I never dreamed 8d see some of the stuff that I seen over the past decade or two. Things my dad would have never even given a thought too. It’s gotten so bad here in northeast Texas I’ve actually filed complaints with the State Attorney’s General Office and the FTC at the federal level. The dealerships that I have filed on when I bring them up around anyone living in this area I get to hear the exact same stories that I’ve experienced. The main culprits Greenville and Bonham Chrysler.

[MarsMan]

Follow the Money! As soon as you start to get into their pockets... they listen! Too Bad we have no one to complain to about Government!

[Aaron-nnvk]

Hey Kevin, Can you do a video on Dealerships selling "NEW" cars that were dealer loaner cars and have anywhere from 1k to 5k+ miles on them. STILL being sold as NEW vehicles "because they haven't been registered outside the I'm not sure how they get away with this & be legal... let alone if they can get away with selling a used vehicle as new then I'm certain if any of these cars get damaged or wrecked they can repair them in house undetected to not lose any profits!! My wife and I have been looking to purchase a new truck and have noticed multiple dealerships like this here in Florida. Advertise " sale prices " don't really disclose actual mileage and very little discussion of them being driven etc.. Some of them even have some bogus descriptions of being fully loaded and ended up just being some basic spec..

[michaellawless]

You know, this advise goes for more than just car dealerships. I'm a contractor, and I have dealt with many vendors that are, at best, negligent in their dealings and services. Persistence, persistence, persistence is the name of the game.

[TexanOnTheMove]

Always great advice Kevin! Keep up the great work!!

[mattszalankiewicz]

Thanks for the advice. Dealing with problems with DriveTime. First car was a dud. Swapped out during their five day return window and the *second* car needs an exhaust system overhaul.

[benhinckley]

Thanks Kevin! With all the technology at our fingertips, I'd like offer some advice to arm yourself in the dealership. Most people have a smartphone, and as I numbers guy I prefer things on a spreadsheet as it makes it easier to read. Build a DIGITAL spreadsheet using Google Docs or Excel, both of which are available on mobile devices, where everything is broken down line by line as to what is expected to be paid. Then, when you compare your numbers to the salesperson's numbers and they try to say "oh you forgot this and this fee" blah blah, you can just add it in a line on your spreadsheet and it will automatically recalculate your numbers.
Dealers have tools that do this, why shouldn't we have them as well?

[multimeter]

Great content as usual boss man. Some high quality S.H.I.T. here.

[SupraManG]

My best friend and his girlfriend was looking for a car for her and they stopped at one dealership(locally). They found a car for her and got a contract drawn up but she wanted to wait for the next day for the down payment. Fortunately for her she waited. My best friend (her boyfriend) called me and asked me about what some of those certain fees on the contract were---like the PREP FEE, DOC and E-FILE FEE. This is because she and her boyfriend had a chance to go over the contract and found multiple add-ons and fees and all of that looked questionable. So from my watching the HOMEWORK GUY videos, I was able to explain to him about how there is no such thing as a PREP FEE because that's the "STEALERSHIP'S" way of getting more money out of your pocket. The DOC FEE and E-FILE FEE are the same fees but there should only be 1 and not 2 that they should be charging you for. After I explained that to him, I informed him to look up more info by going to YouTube and searching for a channel called KEVIN HUNTER. He went almost immediately to the channel and starting watching the videos for that day. On the next day, he and his girlfriend went back to that "Stealership" and gave them and starting scrutinizing the fees on the contract. Needless to say, the finance personnel starting giving them the reasons for why they COULD NOT remove the fees or that they "have to charge every customer that amount". So with that, they left the contract on the table and walked out. He really appreciated me giving him the advice to visit KEVIN HUNTER'S channel and he plans of watching them as much as he possibly can in efforts to avoid getting taken advantage of. He really THANKS you for helping WE consumers out and watching our backs!

[GirlNextDoor]

Hi! I met with the VP of the auto dealership as well as the dealership’s attorney today. They were extremely apologetic and offered me $9300 “settlement.” VP also was terminating the crooked finance manager today. The finance manager charged me $1000 more for my vehicle than stated in the original lease purchase agreement. I went to battle with the finance manager and general sales manager for the last 2.5 months over this. Turns out, the dealership owner’s son works as a salesperson at the dealer and reported this whole “event” to their attorney and VP. The attorney called me on a Saturday morning to set up a time to meet. We met today. I’m wondering if I’m settling for too little, but don’t want to be greedy, either.