Consumer Claims: Most Common Problems in Consumer Contracts | BlackBeltBarrister

These are by far the most common problems I come across in consumer contract claims. If you buy anything in the capacity of a consumer you need to know the terms and conditions of the contract before handing over any money. This video covers the most common problems I come across as a barrister when dealing with consumer contract claims.

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[robynrox]

I just found a sales assistant at Argos rather annoying. I purchased a laptop from them. When I came to collect it, she tried to sell me one of those insurance plans. When I said no to that, she told me that I would have to talk to Acer (the laptop manufacturer) if there are any problems after 30 days. I told her that the statutes do not allow them to decide that and that I would be dealing with them and they would have to deal with Acer. She told me that that's not how it works.

I still went for the laptop, but I know my contract is with Argos and not Acer so if the laptop goes faulty after 30 days, it is still Argos that will need to sort it out.

Nothing has gone wrong and I don't expect that it will, but it left a sour taste in my mouth. This was a B2C contract and consumer laws apply, I'm sure. I didn't want to argue the toss with her, and it just made the transaction stressful for both of us.

[gourdarchibald]

I will follow the video example, by sticking to a trades person carrying out work on your home. Assuming you have been sensible and invited tenders from multiple qualified people, you will be inclined to look immediately at the bottom line, HOW MUCH? Either first or second thing you should look at is the first line, does it say QUOTE or ESTIMATE? Where it is practical, get a QUOTE. Where this is not REASONABLY practical then try to agree an amount to cover contingencies even if they only cover specific elements. Then, whether you have a quote or estimate follow BBB's very VERY wise words - take it from someone who has been bitten very hard!

[nathansaunders]

I'm a tenant of a landlord, with whom the contract is held with the landlord as a Ltd company. I am a private consumer, "buying" a product/service as a tenant, from a business. Housing law and the terms of the contract, clearly define the "product"/service, as a 2 bedroom bungalow, as defined in the inventory, which must meet the legal standards laid out in housing law. From day one of the tenancy, the "product" and service being purchased, by way of paying rent for a 2 bedroom bungalow, as laid out in the inventory and housing law standard, has not been provided. As a consumer, who entered a contract, also defined by housing law for the landlord to meet certain behaviours, follow procedures and legal standards, has been broken, seriously, not minor or trivial. I would like a refund, as I have not received what the contract and law dictated I was to receive. I would like the £20, 000 rent I paid for something I did not receive, back.

[crowdercref]

A close friend of mine, a lady of some years, recently complained about a delivered meal on Trip Advisor. (It was over an hour late and she considered it very poor quality) The proprieter's response calls her a liar and lowlife, and calls her review slander. The proprietor knows who she is and where she lives. She is now concerned for her own safety and local reputation. What is her best course of action?

[HP]

So how do you claim for £20k+ of payments for work that has not been completed by the contractor on your Home?

[shuyin]

Hi I recently brought a motorcycle from a guy on Facebook marketplace it later came back as stolen what am I covered by as I'm down £2000 and no bike and can't get to work.

[markvick]

the big problem is having the money for someone like you to fight the case . the law is only for the rich