Mock Call #19: Handling an Irate Customer with Billing Issues | Reassurance and Empathy (TELCO)

Mock Call #19: Handling an Irate Customer with Billing Issues | Reassurance and Empathy (TELCO)
#bpo #callcenter #mockcalls #customerservice #telco

📌Related videos: (Telco Mock Calls)

[mayvisgrey]

Sana ganito kalinaw magsalita ang mga clients.🥲

[posty]

After ng Mock Call namin kagabi, na realized ko hindi nakakatakot ang Irate Customer mas nakakatakot ang Demanding Customer realtalk hahahaha

[johnnyrhey]

You're creating contents which will help those who are looking for a job and those who wants to land a BPO job, kudos! I'll recommend this channel to my friends and colleagues

[duanejasperbernalessantiag]

Billing disputes is one of the top call drivers of any Telco account and expect that customers will definitely abuse you. However, one tip is to familiarize yourself to the promotions, discounts and details of these rate plans so that, you can walk the customer through the account charges and also recommend options on how the customer will be on par with the usage that they need. Probing questions too will really help, visual audit is important too.

[joshuakremke]

Customers never tell me they don't know what the sales rep said lol they always say with conviction they were promised every free new customer add on promotion we've offered over the last two years or that their bill will never go up which is not only an unreasonable expectation but not something anyone would have promised.

[johnpatrickespinosa]

perfect for the smoth call flow i highly recommendation for you Jeline Bracamonte i think you deserve your spot to be a top agent when it comes with the CSAT keep it up to have and more content vlog to inspire other people to enter the BPO industry Good Job

[Empath-ioql]

I like your calm voice. so after calming down the irate customer, you can also share good info. so you can make it a great day for them

[kanorskygaming]

nice may mock call ako sa training today, may mga nakuha akong bagong tips sau haha thanks👍

[Faithonyourself]

Perfect! Im gonna watch all your call center mock call, you will learn a lot.

[HuskyTemari]

Awesome very informative and perfect for the newbies, 💯💯 hopefully try another one just like a troubleshooting customer problem.

[armiesy]

this video brings me bck when i handled at&t ..

[rosemariepayo]

Kahit NASA nesting naku I'm still watching your video padin po. Thank po ate for you tips.🥰😘

[bok]

Hahaha i hope na ganyan din makuha kong customer that open minded and willing to listen to our side hahaha…

[ishtinegayle]

This video helps me a lot. Whhatta Perfect and Smooth call flow. How I wish I can be so confident as the way you handle your customer when it comes to visualize auditing their bill.. Keep it up.. Hopefully you'll get the chance to discuss on how to remove a feature under a prorated payment in billing current account. Thank you and God speed!

[samjayfive]

Thank you for your help mam jeline. God Bless you always

[daizymalate]

will start telco acc training next week. This is very helpful. Thank you so much🙏🏻

[papaking]

I am starting my nesting stage this week and there are times in my mind that i am ready but during mock call practice suddenly i got mental blocked and forget the flow😔

[jenifersoria]

For me that was perfect, hope to be that kind of agent someday. Thanks jeline 😊

[i_Mhimo]

This type of mock sample is what I need right now... Thank you for sharing it w us ❗😊

[EmmanCastillo-uzhb]

Thank you so much.! i learn a lot❤️
Hope we pass our mock call..