DON'T buy this external SSD! Watch before you buy

MY YOUTUBE ESSENTIALS

CAMERAS + LENSES

AUDIO

LIGHTING

DESK GEAR

OTHER GEAR I LOVE

LET’S CONNECT

Some of these links are affiliate links, which means I get a % if you purchase anything through my link, without it costing you extra. It will help me make more videos for you, so thank you!

[goldenant]

this is my worst fear and why every time i buy more storage, not even a year goes by before i'm shopping again to backup my backups

[AlfredAntonioTC]

I have 4 TB extreme and a few 2 TB SSDs. Never had any issues. I have a big job coming up and was thinking about either getting another 4 TB Sandisk or a 4 TB T7. I was leaning toward the Sandisk because I had thought it reliable, and I read review online saying the T7 was slow on Macs, but you've absolutely terrified me now. Especially with their customer service being this terrible. Got to go reevaluate the T7. Thanks for sharing this!

[KitCanada]

Hi all, it’s probably worth reminding everyone of the 3-2-1 Backup process as 1 is not a backup unless it’s a duplicate.
The formula is 3 copies on 2 different media (as in two brands of drive) and 1 offsite.
As I’m not a working photographer anymore I back up my entire drive and leave it offsite (a friends, a Banks SDBox) and a duplicate I keep securely away from my computer (my logic being thieves may steal the computer but unlikely to steal my socks)
I do this tasks every month or before and after a vacation away.

[short]

This could happen to anyone. The issue as you stated is the customer service response. This is unacceptable from such a major player in the industry. I am happy you were able to recover your files.

[abuazizm]

I'm extremely thankful to you for making this video plus for your honesty about that product without BS.

[Dmogul]

I remember this situation omg 😳, I’m so glad you were able to recover your files. I’m thinking of moving away from Sandisk as well, this makes my nerves bad lol, I’ve lost footage before… so many photos and videos files that I’ll never get back off of a western digital SSD, and western digital owns Sandisk

[leeby]

Thank you for this video, the same happened to me. I bought 2x4tb and both failed on my M1 Mac, I was abroad and it lost a 2tb project folder, as you can imagine I wasn’t a happy bunny. I could literally see files corrupting in Adobe Premiere, then the whole drive disappeared and wouldn’t mount, I got an “unreadable disk” message, I had to reformat to get it working again. After the second time the trust was gone, I returned them both to Amazon for a full refund.
I think it could be a Ventura OS or M1 issue, I can’t see any PCs users with this problem. I’ve now also gone for the slower but reliable Samsung T7.

[AM_AU]

Just returned 2x 4TB sandisks after they failed with over 6tb of raw footage on them. Was able to retrieve it all with diskdr but took 65 HOURS to retrieve and transfer to my HDDs! Returned and have 2 of the Samsungs arriving today! Thanks for using your platform to make people aware!

[stkuj]

I have a 500 gb & 1 tb Sandisk Extreme Pro and haven't had any problems - luckily. I watched this as I had just placed an order for a 2tb version for my trip this week to Japan. I cancelled it and ordered the T7, but went one step more and got the T7 Shield for $10 more! Thanks for the tip.

[LordPlaythellSteele-erqi]

It's so important that you have pointed this out - I have lots of SanDisk drives and like you I've invested heavily in them for around. decade. However, that email they sent you simply demonstrates that protecting their reputation is more important that supporting loyal customers who have their faulty drives and for the reason I won't be buying from SanDisk in future... Thank you!

[CherokezPittman]

Great video! As someone who values quality family time in the great outdoors, having a reliable backup power source is crucial. The Segway Portable PowerStation Cube Series seems like a perfect solution with its massive capacity, fast recharge time, and waterproof design. Definitely worth considering for any camping or RV trip. Thanks for sharing!

[davidstone]

Run on SanDisk Extreme Pro 2TB Version with no issues also faster than Samsung - but part of the reason for using SSD is the non-failure rate vs HDD, so this is a concern. I normally attempt to keep more than 1 backup of my files, but again if testing new methods or software something forgetting to backup can happen. Perhaps a bad batch or something else specific to 4TB versions - as we push the tech into a smaller box, heat increases maybe it gets too hot.

[AnthonyGugliotta]

Yup! This has been a common issue specifically with the new 4tb versions. People have been using the old gen 4tb version or Samsung instead!

[dj_a_l_]

Over the weekend, I decided to move my files from a 5TB Lacie to a 4TB SSD Sandisk to maximize speed. I successfully moved around 2.5 TB of Audio, Video, Design and Photo files over. However, after I deleted all of my files off of the Lacie now my Sandisk will no longer mount to my computer (MAC). Checking the format it is showing the Sandisk as MS-DOS, even after I had successfully moved over my files using a MAC. Now I have 2 empty hard drives and have potentially lost all of my files. Any help would be appreciated...

[KattieMetChris]

Dang! Thank you! Love to 2TB Sandisks but will definitely not be getting the 4TB I was considering. Happy you got your files back!

[jeroendam]

Any chance you have a how-to video on backing up your work? Learning a lot from you so far Lila. Cheers!

[emcquesten]

🎯 Key Takeaways for quick navigation:

00:14 🛠️ The speaker experienced a significant failure with the SanDisk four terabyte SSD shortly after purchase.
01:37 📉 Many users reported the same issue with SanDisk SSDs, questioning their reliability.
02:32 📧 SanDisk's customer service response denied widespread failure, despite numerous user complaints.
03:40 🚫 The speaker switched to Samsung T7 SSD due to SanDisk's failed reliability, recommending it as a reliable alternative.
05:06 💡 A potential "bad batch" issue might have affected the SanDisk SSDs, emphasizing informed purchasing decisions.

Made with HARPA AI

[FrederickDunn]

Aha, at 03:44 that makes me feel much better for you! Any professional knows that sinking feeling of a lost drive/batch/file collection... insert storm clouds over their lives... then that sunshine and rainbow that show up when a recovery program works! Question, is it worth doing a Full Format of a new SSD no matter who makes it? Will that not fix any bad sectors ahead of time? Also, you likely won't respond, but just in case - do you use their installed backup software, or do you just format and use it as extra space? Thanks. 2 is 1 and 1 is none... :)

[traviskuhlmancreative]

I've purchased many of these over the course of several years for 4k to 8k video editing, and then suddenly: received THREE defective drives in a row in the span of two weeks. This was about 6 months ago. Something must have happened over there... all of the ones I received prior to then continue to work great to this day.

[toneloc]

The T7 Shield has a 4TB version that might interest you. It’s only been a couple of months since I’ve had it, but the includes a few 4 to 10ft drops😢, and it’s still kicking 😂.