Escape the Fix it Trap Empowering Others for Success! Mark Graban KaiNexus #Leadership #culture

A Clip from Mark Graban’s keynote talk for the KaiNexicon event, When Being Right is the Wrong Strategy for Change

Try to ignore or not fall into that trap As motivational interviewing calls it the righting reflex is the desire to fix what seems wrong with people and to set them on a better course relying in particular on directing That's directive That creates pushback and I don't think it's because I'm uniquely oppositional It's just this equal and opposite reaction If you tell someone to do something their brain immediately goes to why they don't have to or why they don't want to and triggering that thought or may come out as talk about why they don't want to sustained talk actually hampers their progress in that change cycle