Call Center Newbies Need This Advice

Are you a call center newbie? In this video, you'll hear a realistic viewpoint about the most common problem that call center agents face after a few years of working in the industry, and how to best to mitigate them by carving out a long-term plan for your future.

00:00 Intro
00:21 My call center experience
01:48 The problem
02:22 Advice #1
03:20 Aim for a promotion.
06:10 Learn new skills
08:01 Advice #2

#callcenter #callcentertraining #outboundsales #bpo #callcentertips #philippines

[joebroyian]

Don't stay at this job for too long. it really is bad for your health both mentally and physically. Learn new skills and gain more experience that will be useful outside of the call center.

[alryze]

i love your vids and tips!! i am now in Teleperformance!!! i made it, it is a huge transition of job from being in a construction worker/maintenance, to a call center agent in a bpo company..i passed all the inteeviews, the acct.validation, the trainings, and the p.s.t., and now i am in my final extended nesting, i am in a travel account, i believe that rhis job is suitable, and you are right, even my TL, said that if you are really into it, and consistent, and work harder, and you will get the hang of it and will be able to be gaining more skills and knowledge..perseverance, consisntency and hardwork really is everything..i learned alot and i am starting my journey here...in TP, teleperformance....thank you!! i learn alot i am now using it and applying it...i am aiming more to reach my goals!!!!

[aniah]

I just signed a JO it’s my first job and I’m 18. I grew up being the first and the one taking the lead for everyone who’s around me. I love helping people and seeing them get better at something they were failing a while ago. It makes me proud. But actually now, I’m scared of the uncertainty of the corporate world and been composing myself to not be fazed. I always tell myself “do it how you usually do it communicate and resonate don’t be afraid on exploring new things and getting out of comfort zone”

I did started to doubt how long I’ll be on this industry but I came across your video and there I knew I could pull this off and it will be worth it because I believe I will be opening a lot of opportunities and will be gladly accepting it as a challenge to grow more.

[cinephilejuices]

When it comes to money, don't ever think that you have to earn more to live a decent life. It's not about how much you earn, it's about how much you keep. If you have the discipline to not buy the things you don't need, Kahit basorero ka, you can send a couple of kids to college. I have friends who earn 4x than me, but those idiots keep borrowing money from me. True story mga pips. #minimalistlifestyle

[juancarlocustodio]

I'm a newbie and a walk-in applicant today. Hope to go back here later with a great news about my application ♥️.

[reddeonojarabelo]

I'm a newbie in BPO Industry. I always watch your videos to get a lot of ideas. Thank you ❤️❤️❤️

[mythoihilpsonta]

Now I'm just as scared of getting the job as being rejected. But this video still felt comforting so thank you.

[julremnacua]

I could listen to you all day. There's something in your voice that makes me feel warmth and comfort

[shakenabb]

Thank you! I start a call center job in a few days! Because of you I’m ready! Thank you ma’am ❤

[jonnyatma]

Beautifully said. I just got a new job at a call center recently and we are in Retention. I passed our class with a 100% score on my 2nd attempt and I've taken a few calls. They really will sell you in the interview about how the job has a potential to pay $XX.XX/hr but in retention at least it isn't as easy. People are already calling in wanting to disco and at that point offering to raise their bill when they called in to lower it is a stonewall from the start but it can be chiseled away at. It's definitely not easy but I've worked in customer service before, no one ever said it was easy but it is under appreciated.

[genzfrancisco]

2years ago I am always watching your videos on how to pass the interviews at BPO industry. That's the time when I have no capacity to do so since I am still a student that time and I am setting goals as well on how to gain more money while studying. To make it short, I am now in a BPO industry and all your videos help me throughout the interviews, assessments and many others! Thanks gurl for this kind of advice. Today I'm 3mos working on this industry and yeah I can say the salary is good but it is not sufficient 😢 I don't know what to do next, I want to find another job that pays more and get decent money than my current. I want to explore more and get better opportunities 🥴

[ahmedosmanaljundy]

I heard every single word you have said with Focus and inspiration, thanks for your valuable advices.love

[alvetmaelausa]

Hi Miss, thank you for your tips and knowledge shared, how to be part in call center industry and now I worked as a CSR in concentrix and even if it is really hard for me during my training but still I believe my self that I have capacity to learn new thing's how to handle irate caller, how to resolve problem. And now thanks God I already passed my training I taking calls almost 3 month's 2 month's training next month road to be a regular employee. For now I am not aiming a higher position all I need I have my salary and I can provide correct information and resolve the problem of my provider. I have a lot to discover and every day I am still at stage of learning's.

[jeskvell]

I admire you communication skills. You inspire me 🌼

[pacaldo]

It's like listening a podcast. Job well done, Miss Sheena. 👏

[diswOmanluvsborgarnpies]

I love YT algo 🥺
This is what I exactly need right now. Thank you so much! ❤

[quilabcherrymaee.]

I worked as an accounting staff right after graduation but then I resigned and go back to call center because the salary in a call center industry is too better than my previous job .

[Skyweeto]

Thank you, you're a blessing to me right now. Even though I'm not a call center agent yet, your videos give me hope.

[joperz]

i really love how you speak so well. it motivates me 🥰

[dazocat]

8:25 ! Truth! this is totally me, i do it for myself, i always give it my best, my all at work.. while most of my coworkers always do the bare minimum.. and it shows, through all parts of their life indeed .. you said it right there! thank you ate! :) ❤🙏😇