How to fix Sonos - Sonos not working? These tips will fix almost every Sonos problem we've seen.

This video is not sponsored. Please consider purchasing Sonos through the Crutchfield links below if you aren't in the Southern California area. We make a small commission via this medium and this helps support our video channel AND will let us take Will out to lunch. THANKS!

After installing and servicing 1000+ Sonos systems, we've come across pretty much every Sonos problem there is. This video discusses some basic fixes for Sonos and then goes into advanced and non-intuitive tricks that may get your Sonos working again.

We made a video earlier that detailed 3 things on our installations that fix Sonos. However, we saw shortly that everyone hated it!

We thought about it and realized that our installations have standards that minimize Sonos problems but that the average consumer that buys Sonos may not have put these into practice. Therefore, this video covers Sonos systems and Sonos problems that we see frequently "in the wild" and especially on audio systems that we haven't serviced or initially installed.

Some of the "How to fix Sonos" elements are:

00:00 People hate our old video
01:16 Three easy fixes for Sonos
02:08 Sonos on guest network
02:15 Use 1 network name with Sonos
03:45 Update Sonos app
04:00 Sonos power-cycle
04:15 Please close your 200 open apps
04:31 Sonos S1 to S2 migration
05:20 Set up static IP with Sonos
08:10 Call Sonos for diagnostic file
08:59 Destroy Sonos

Watch for Sonos help as well as watching a dexterous ex-president dodge shoes, references to 70s-80s San Diego Charger kickers and more!

#sonos #audio #airetheaterdesigns

Let us know if we can help!
- San Diego Sonos dealers and San Digeo Sonos installers

[psychick]

Problem with Sonos is the numerous technical complications...and lack of specific, explicit written instructions. I just found this video so I hope it will help.

[coryb]

Instantly fixed my issue—I was on “guest” network!! Changed to private network and all good. Thx!

[alexanderrobinson]

One of the happiest days in my life was ripping out Sonos and it’s fake sudo stereo and it’s crappy compressed sound. I feed myself of all the static and being held hostage to keep buying more crap that they don’t want you to integrate. I’ve ripped Sonos out of over 30 homes now and I no longer will sell or service it. Sonos sucks.

[seandavidson]

Fixed my issue... Set my phone on the amp, and boom. Thank you

[michaels]

Does Apple have all these connection issues? Don’t think so. Sonos is BY FAR the worst tech product I own. I tell everyone I know not to waste their money on it.

[RonKillian]

Can not THANK YOU enough for this video!! Bought a Sonos Arc, Mini Sub and 2 ERA100, and I've spent like 2 days trying to get it all to work. Nothing but trouble. Bar worked, but sub never fired, one ERA100 worked but cut out every once in a while, other ERA100 never worked, lights did not stay on, ect, ect. I was ready take it all back! Watched your video, you said your phone needs to be on the same network and that was it! We have multiple extenders and my phone auto connects depending on where it's at. I don't pay attention because it's auto. Anyways, I switched my phone to same network and EVERYTHING works! Stupid simple thing. The included quick start guide tells you NOTHING. This should be in the guide in big bold type! LOL Now that it ALL works, it's incredible sound and very happy we picked this over the JBL we first looked at. So, thank you SO, SO much!

[thanatophoric]

I hate Sonos with a burning hot passion. Terrible app. $4000 down the toilet.

[johnhalloran]

Great vid. My issue with my Sonos right now is that anytime I pull it up on my iPhone to change stations, adjust volume, etc. I get a crackling noise which causes a temporary (maybe 1-3 second) dropout of music.This is a new issue. Maybe the last month. TIA.

[tjellis]

No Guest it.
Thanks ATD...that helped.
I just need those 6.5 hrs back of my life. :)

[jermyleeuwis]

A guest network does work with wpa2 for your older Sonos speakers. When the router gives the guest network the ability to see the other networks you can have your other wpa3 compatible Sonos speakers listed on your wpa3 wifi. Add both these wifi networks to your Sonos trusted networks and your Sonos works just fine together.

[TEMPTBand]

Put the phone on the speaker! Thank you. No matter how close I was holding it to the speaker it didn't work and then I saw your video. Placed it on the speaker and bang found it right away!

[nathanmiller]

Can't wait to try 'Reservations and Port Forwarding' when I get home. I set up a new mesh network yesterday and haven't been able to connect my Sonos Play5 gen1. Wouldn't even connect via eth.

[zombee]

I didnt thought of the IP reservations...i would have to try this...thank you

[baxterbreiman]

WORKED FOR ME. JUST AS I WAS READY TO DO A GALLAGHER ON MY DEVICES!

[baadly]

I have 4 Sonos devices and I reset them to my new WiFi .. but they don’t pop up at all I’ve tried most of what you explained

[SonnoMaku]

I dropped $1K on a Sonos Beam Gen 2 and two Era 100s. They worked perfectly fine for 1 week. Then one day the problem started. Every minute exactly the audio cuts out for a second. I've tried everything, spent several hours over many days trying to troubleshoot. My setup is a LG C1, PS5, Beam Gen 2, and two Era 100s as rears. So on the PS5 I had it set to AV Amplifier with 5.1 selected and Linear PCM. On the TV I had it set to use eARC, passthrough and bitstream. This worked perfectly for one week as I just said. Now, what I've done to try and fix the audio cutting out every minute on the dot. I tried setting AV Amplifier to 2 ch and 7.1 and both work fine but I can tell the audio isn't quite right on 7.1 since it's downmixing. I tried setting it to soundbar instead of AV Amplifier and it sets it to Linear PCM 7.1 which works but still has the same issue as AV Amp 7.1. Then I tried changing the tv from passthrough to auto and that didn't work. I tried toggling random audio settings on and off on the TV. I tried a new HDMI cable. I tried an ethernet cable instead of wifi. Tried static IPs. I went to my ISP to exchange the modem/router since I thought it might have been that due to other past issues. I don't have guest networks or extenders and no separate 2.4GHz and 5GHz. I tried factory resetting the Beam Gen 2. I've tried turning my PS5 on first and then once it's had time to load up all the way I turn the tv on. I tried turning quickstart+ off on my tv. I've tried power cycling everything. I've tried factory resetting my tv. Anything I thought worked only worked temporarily before the issue started again. At this point I was fed up with this so I started googling to see if anyone else had this issue. Yes, other people had tried exactly what I already had and apparently this has been an issue with LG tvs and the Sonos Beam Gen 2 for over a year now and Sonos hasn't done anything to fix it. Any time it's set to linear PCM 5.1 it has this issue except on my Nintendo Switch set to surround and I suspect that's only a matter of time as I've seen other people say they had the same issue with Nintendo Switch and Xbox. I'm not going to settle for 7.1 downmixed after paying $1, 000+ that's ridiculous. So I'm going to try to fix this again tonight but if I can't then back to the store everything goes. It's a shame too because I was really happy with the audio while it all worked.

[kathymoreno]

I love the video “s . I can’t live without my phone and video have helped me every time when ever I have issue with it .

[mikemahoney]

Thanks for your video help. Our system works great with most phones but my Samsung A51 doesn't want to connect ?

[chudman]

Thank you for the video, told me things I didn’t know.

[onsgarment]

Hi, i just installed sonos five to my home theatre.after few days.there no light on the device.i have unpluged and press infinity button along with pluging.but still no light on my device.what can i do on this?