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What Happened to Sonos? | Is the Sonos App Fixed Yet?
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Sonos recently faced a major backlash after a problematic app update rendered essential features unusable, causing frustration among its users. The update, intended to improve the user experience and support the new Sonos Ace Headphones, instead led to widespread issues that persist even two months later. Despite Sonos acknowledging the problem and issuing incremental fixes, customers remain upset. CEO Patrick Spence’s delayed response added to the discontent. While Sonos promises to resolve the issue, the mishandling has tarnished its reputation, and the brand now faces an uphill battle to regain customer trust.
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DIGITAL TRENDS' RECOMMENDED TVS🔥
These recommendations are current as of publish of this video and subject to change.
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VIDEO CHAPTERS
00:00 Intro
00:38 Sonos App Update Issues
01:54 Impact on Sonos Products
02:56 Sonos' Response and Apology
03:51 Speculation on the Root Cause
06:21 Critique of Sonos' Handling
07:29 What Sonos can do to recover
08:14 Final Thoughts
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READ MORE
- - -
DIGITAL TRENDS' RECOMMENDED TVS🔥
These recommendations are current as of publish of this video and subject to change.
- - -
VIDEO CHAPTERS
00:00 Intro
00:38 Sonos App Update Issues
01:54 Impact on Sonos Products
02:56 Sonos' Response and Apology
03:51 Speculation on the Root Cause
06:21 Critique of Sonos' Handling
07:29 What Sonos can do to recover
08:14 Final Thoughts
NIT-NERDS MERCH AVAILBLE HERE!
BEHIND THE SCENES
SUPPORT OUR PARTNERS
Each of the partners listed below has been integral in helping our channel continue to grow. We love their products and think you will too, please help support them by checking out the links below.
SUBSCRIBE FOR THE LATEST VIDEOS
VISIT DIGITAL TRENDS
Digital Trends may earn a commission when you buy through links on our channels.
FOLLOW US!
#sonos #hometheater #tech #audio #hometheater
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