Sonos not working? 3 steps to fix your Sonos system if you can't get music to play

NOTE: This video is designed for our clients that have had us design their network and system. For the general public, our 2nd video goes more in depth and should get things working for you if Sonos is not working. See link below:

NOTE 2: See the link above if we didn't install your Sonos system.

This video is not sponsored. Please consider purchasing Sonos through the Crutchfield links below if you aren't in the Southern California area. We make a small commission via this medium and this helps support our video channel AND will let us take Will out to lunch. THANKS!

Sonos not working? We love Sonos as it provides a ton of music for your surround sound or whole-house music system. There are times though where Sonos misbehaves. If your Sonos system is not working, here are three simple fixes to get Sonos functional again. These will apply to all Sonos products including the Sonos 2021 line-up like the Sonos PORT, Sonos ARC and Sonos BEAM. This fixes about 95% of our clients' Sonos issues. NOTE: READ THE P.S. BELOW IF THIS DOESN'T WORK.

00:00 Sonos not working
01:03 Restart Sonos app
01:55 Turn off MUTE in Sonos
02:48 Power-cycle Sonos unit

The article below gets you to our blog, video and more detailed information.

P.S. If these steps to fix Sonos don't work, open your Sonos app and go to SUPPORT then SUBMIT DIAGNOSTICS. This will give you a number. Call Sonos with this number and they will have insight into your Sonos system and may be able to steer you in the right direction.

- San Diego Sonos installers @ Aire Theater Designs
- How to fix Sonos when your Sonos not working. See our website for details
#sonos #audio #streaming

[troyclay]

You completely bypassed how to connect them both to the same wifi!

[johnconair]

The 1st step worked for me !! Thanx for the tips

[wsjacksonjr]

The best way to fix a Sonos product is with a hammer and a garbage bag!

[MovieMakingMan]

Don’t buy sonos! They have no customer service and they update their app CONSTANTLY and every update shuts down your audio system. It’s a nightmare! Don’t buy Sonos crap!!!

[aughutLUD]

Great speaker, worst setup i have ever experienced in my life. I'd prefer to set up an Ikea bedroom set.

[vicamg]

Awesome video! Easy to follow and very helpful.

[mattcorreira]

This Sonos app sucks so friggin bad!!! It hardly ever lets me play anything. Why can’t they test and fix this issue. I’m spitting blood right now I’m so mad!

[joeboskie]

I have a sl one and a play bar but I can’t do airplay with both just with my sl one

[iiacxustic]

it's not letting me view my YouTube music playlists? It keeps saying no selections when I have about 5 playlists.. do you know anything about that?

[bellybutton]

I keep getting access denied on every somg ? Any idea on what that's about. No videos explain this ?

[mayhemtattoo]

Do not buy the Sonos Move paid $400 and it stopped working just around one month after the warranty. I purchased a new battery and still NOTHING. Biggest waist of money.

[marcosalcazar]

My two era 300’s are not connecting with my beam and sub but they stereo pair to each other. I’ve tried the hard reset but they’re just not connecting. Also when I go do get them to pair with the beam and sub no sound comes out of the era 300’s. It’s a bit of a headache

[DarenFGC]

My Sonos One Gen 2 is making Sparking Sounds as soon as I turn on the power button. What's happening?

[willneumann]

The Sonos app is so unbelievably horrible it’s not even funny

[solfilms]

If don’t have wifi I can’t use the Bluetooth move ?

[jackmcmahon]

I’m currently having trouble with my sonos one 2nd edition. I have it setup with soundcloud and am able to browse my playlists freely on the sonos app, however when selecting spotify (my main music streaming app), I am given a “Unable to browse music” message and I have tried many different ways in order to fix to no prevail. If you’re able to see this can you please offer some help if possible it would really mean a lot thank you. :)

[airetheaterdesigns]

We just added our 2nd video that goes more into depth on Sonos troubleshooting. Our 1st video (this one) was more for our clients where we have handled all of the networking and we enacted standards that make the systems pretty bulletproof. The 2nd video in the link below is what we see in the field when we HAVEN'T installed the system.


Hopefully the above gets you back in business!
- San Diego Sonos experts

[bingefeller]

I have a Sonos Move and it's utter junk. It never works as it should - I have to constantly reset it. My sister has one too and it's the same.

[airetheaterdesigns]

Another Sonos tech tip (if we set the system up, we already did this): If your Sonos devices keep falling off your app (ex: you look at the app and you no longer see your devices), put your Sonos devices on a reserved or static IP. In most cases, this will fix this particular problem. We will be adding this to a 2nd Sonos "how to" video shortly.

Our video assumes that we set up the Sonos system. Our 2nd video will go over issues we see out in the field when we haven't set the system up initially.

[devpatel]

My home theater does not have HDMI EArc - how can I connect Sonos arc to Benq 4K projector