How to refund customers with a credit balance for QB Online users

In this video, learn the process of how to refund customers with a credit balance for QB Online users.

Are you ready to learn the proper way of refunding Customer with Credit Balance in QuickBooks…

This technique is for QuickBooks Online Users. If you use QuickBooks Pro you would go into “receive payments,” and on the bottom left click “Refund the amount to the customer.” If you need further guidance leave a comment below.

➡️ Receiving Payment

Go to “Customers”
Open your customer
Click “Receive Payment”
Add details
Click “Save & Close”


➡️ Writing Check

Go up to “+”
“Check”
Choose the customer that you want to refund
Choose “Accounts Receivable”
“Description”
“Amount”
Click “Save & Close”

Timestamps:

0:00 - Intro
0:14 - How to enter customers refund with a credit balance in QuickBooks Online
2:02 - Final Thoughts

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#CandusKampfer #QuickBooksOnline

[pegjackson]

Finally! The step that everyone else left out is about entering the Category as Accounts Receivable. There should be an option in QBO to create a Refund from directly within the Credit Memo window, like there is in Quickbooks desktop. But since there isn't, THANK YOU for this important bit of information.

[turnerautoservice]

Very helpful and straight to the point. Thank You

[realdefensebilling]

awesome!!! thanks! exactly what i need :)

[CdnGirl]

Thank you so much. This was exactly what I was looking for! Cheers. :)

[gregludlum]

So, on an ACH deposit, what if there is a credit on the ACH
payment. It is against an invoice that was already paid a month ago. If I apply
the credit in the Receive payments, it arbitrarily applies it to an invoice of
a higher amount. The issue is it then shows a balance do on an invoice that is
actually paid.

[fawadali]

Can we apply a refund to a credit note in quickbooks online plus as we have an option in quickbooks desktop

[heatherhaggard]

Hi Candus, I'm in a pickle trying to get a credit to a customer to show on the reconcile page but having no success. Is there a way to do a conference call for some help? =]