Fitbit Charge 5: Does Not Charge or Turn On? Fixed!

I show you several potential easy fixes if your Fitbit Charge 5 Tracker does not charge and/or turn on. Hope this helps.

--- Fitbit Charge 5 ---

-----My Gear for Youtube videos-----

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Also i am not responsible should anything go wrong so do at your own risk!

[sarahhamed]

I HAD TO HOLD DOWN THE BUTTON FOR THOSE CLICKS! I had a black screen and kept trying but it was not working. When you said 'it vibrates each time' - I wasn't getting any vibration when I clicked. When I tried 3 consecutive long presses, each with a vibration, finally success!!! 🎉

[bethlondonart]

The first time my fitbit went dead, these steps helped. It was good for several months. Now it's died again and nothing seems to be helping. This tracker is aesthetically pleasing, but I wish I had purchased a different one. Thank you for this video. Update: It did just turn on. It says the battery is at 84%. Why would it have been so unresponsive? Thank you again.

[peacetoall]

Thank you very much. I had a different problem than the one you were demonstrating - but clicking that button 3 times worked for me. I didn't even know the button was there. Thanks again. Great job

[JohnRomanowich]

Thanks this worked, your additional detail and the high success rate of the commentors gave me the confidence to keep trying. I was also able to confirm my charging cable worked with a volt meter so I was able to rule that out. It should read 5vdc...

I had to try at least a dozen times and followed all the recommendations. As soon as I saw the boot up logo, I let is sit for a few minutes and was able to communicate with it from my phone even though it said the battery was only 1% charged.

Good luck everyone.

[LauraHickle-rd]

I happened to notice my battery was low at 4 a.m., decided to wait until morning to charge it, only to have a black screen. I tried charging for a while … no response … tried your suggestion of the button on the charger (didn't even know that was there!) several times … no response. Tried cleaning the contacts. Nothing. Tried to leave it on the charger awhile longer … nothing. It felt like it was mocking me by this point. Per your gentle reminder to be patient, I tried pushing the reset one more round and … FINALLY! The welcome buzz of response! And when the battery indicator came up, it said it was at 100%. WTF. No matter, it's working now. Thank you for giving such clear calm instructions and helping me to keep my panic down. And for pointing out the reset button on the charger that I didn't even know existed. Whew!!

[allenrodi]

I get the logo to flash and then it goes away

[UkuleleJedi]

My Fitbit needed to be reset and I couldn't get it to acknowledge that it was connected to the charging cable. I even tried pushing the button to get it to reset. The biggest tip from this video that was the game changer was to wait a little bit (be patient). After the hard reset, I waited, and it worked. Thanks for the tips!

[racheltorres]

Thank you!!! Without your video, I would have never found the button....reading the steps on rebooting are not that helpful. Your video makes all the difference!

[AlFickau]

Thanks so much, Been without fitbit 5 for 3 days and your pushbutton reboot fixed fitbit with98% charge but blank screen. You tube did it again. many thanks Al

[joycebattistone]

Thank you! I wasn't aware of pressing the button on the charger 3 times --- it worked!!! Thanks again.

[jessicabrock]

It turned back on! Thank you! My Fitbit was at 16% when I went to bed and when I woke up, it was dead, I left it on charger all day and came home to still a not working Fitbit, but did the reset and now it’s on, and charging with only 1% battery life. But yay, it works!

[KarenRonningHall]

Thank you! When I first ran into this problem (blank screen), I thought maybe the Fitbit charge 5 power was dead. But, I'd been charging it, so that didn't make sense. I went to the app and syched the device, and that showed that the battery was fully charged, but the screen wasn't responding to touch. :( I found this reset solution in on a Fitbit community board first, and tried it several times without luck. Watching you walk through the steps really helped me get the right technique... cleaning it and then pushing the button 3x to reset it. Worked like a charm! Saved me about $130 - $150. Thank you so much for posting this video! Have a wonderful day! :)

[julietsal]

It was using the alcohol! Just on the device. I’ve been sweating a lot. Never thought to use alcohol to clean the contact points on the actual Fitbit device. Worked!!

[thomasallen]

Settings, device info, clear user data and then charge device completely. You will have to reconnect/repair with Fitbit app. This worked for mine.

[jensblessedlife]

This worked for me! It probably took five times and then it finally came on! I’d at least give it many tries before buying a new one. Also, like many I had never noticed that button and also when it came back on it was at 99%. Thank you for posting this video.

[sewunisrael-bolarinwa]

You are a life saver. I wiped with alcohol and it started charging immediately. Thank you.

[gerrylavelle]

Thanx. My wife got frustrated and bought a new fitbit but I went ahead and pushed the button three times and sure enough the original one started buzzing and I got a battery charging icon

[natalienorman]

Right on time, I've been saying this about a person but everyone wants me to talk to them when I walk away because of everything you just said.. thanks for the validation

[brendamatheny]

I can’t believe this worked…unfortunately I had gone ahead and purchased new chargers. Turns out I didn’t need to. THANK YOU SO MUCH.

[mrobvious]

Thank you for making the video mycharge 5 is about 13 months old and won't do anything I've tried all those steps. It has sat on the charger for approximately three hours now.. since it is not a replaceable battery I wish there was a way to determine if the charging cable was putting out juice before I buy another one and waste my money. Or a way to put current to the to contact points on the back of the watch to see if it vibrates..