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Respond to Service Challenges
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This course will help you develop the skills and knowledge required to respond to challenging service situations. You will learn how to recognise triggers which may lead to service challenges, use service recovery procedures to respond to the challenges, and escalate unresolved service challenges.
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#sqc #servicequalitycentre #service #serviceexcellence #customerservice #customerexperience #customerengagement #customersatisfaction #customer #solution #training #learning
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