Setting up a Great Call Center Dashboard with KPI Explanation

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In this video, we talk about the basic setup of a call center real-time dashboard, and the widgets, reports, and KPIs that you need to be monitoring to make sure your call center is running smoothly.

We give KPI definitions here as well.
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Will be happy to know the software you are using for this.

ebenezereshun
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Can you please share the software name or document, as demo?

soumyadeep