Which CRM software is best Dynamics 365 or Salesforce?

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📌 Which CRM software is best Dynamics 365 or Salesforce?
📌 One of the most popular comparisons customers make when picking a CRM is Salesforce vs. Microsoft Dynamics 365. There are many services available when it comes to customer relationship management software but these two providers stand out above the rest. These two CRMs are both respectable options, especially for larger firms.

📌 Many of the functions offered by Salesforce and Microsoft Dynamics are the same or very comparable, including lead and case management, sales forecasting, reporting, analytics, and email connectivity. Additionally, the basic contact and account administration, social customer support, and sales forecasting functions are all easily handled by each of these applications. The primary features of both these systems are remarkably similar.

We'll now compare these systems side by side to make it easier for you to choose which is best for you. We will look at the following categories: System, Pricing, Platform, Features, and Integrations.

📌 1) Systems and Pricing

Both Salesforce and Microsoft Dynamics 365 provide free trials and are available in four editions, each of which is charged per user, per month. Although Microsoft Dynamics 365 offers both on-premises and cloud deployment options, and Salesforce is a cloud-based solution.

📌 Starting Price:

Salesforce - $25 per user, per month.
Microsoft Dynamic 365 - $50 per user, per month.

Sales Cloud, a web-based tool, that helps businesses in leveraging multi-channel interactions for business success, serves as the foundation of Salesforce's CRM system. Salesforce also provides Service Cloud (for customer service and case management) and marketing automation.

Microsoft Dynamics CRM comes in a somewhat different package. With the help of the Microsoft Dynamics 365 suite of cloud-based business software, businesses can automate processes necessary for administrative services. However, you will need to pay more for its Parature add-on if you require more comprehensive service features, such as web chat, social customer service, or a ticketing system.

📌 2) Platform

Salesforce was created exclusively as a cloud-based solution. And when it comes to implementation, Microsoft Dynamics offers a little more flexibility.

📌 3) Features

The fundamental CRM features are provided by both solutions. There are a few differences, though.

Salesforce features that make it more powerful than Dynamics 365:

• Einstein AI is more powerful than the built-in AI in Dynamics 365.
• Territory Management.
• Compared to Dynamics 365 Marketing, Salesforce marketing elements have been around longer and are therefore considered to be more "established" and well-known in the CRM ecosystem.

Dynamics 365 offers the following features that Salesforce does not:

• AI-driven insights to help you keep an eye on changing market trends.

• Thanks to Dynamics 365's customer voice functionality, you can have a better understanding of how your customers are feeling.

• Native LinkedIn integration through the LinkedIn Sales Navigator.

• Compared to Salesforce's Field Service Lightning, Dynamics 365 for Field Service is far more developed, advanced, and integrated within the CRM.

📌 4) Integrations

The Salesforce app exchange offers integration with over 2600 other third-party applications, but the Microsoft app source is not far behind. In some licensing agreements, Dynamics 365 allows native integrations with a variety of various Microsoft products, including Power BI and Power applications.

These two CRMs are not essentially "better" than one another. Both provide market-leading features, a scalable platform, and the chance to create a one-of-a-kind solution using add-ons and optional modules from their own online stores. Your choice should be based on the existing business systems you have, the features your employees can use to succeed, and the budget that you have.

📌Feel free to contact us for more information on Dynamics 365 or Salesforce.
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