Problem Management in Freshservice

A short video tutorial about Problem Management in Freshservice.

IT teams work hard to resolve issues day in and day out. But still, not many organizations work towards preventing those incidents from happening in the first place.

Problem Management is a more proactive approach to IT service management. It helps you get to the root of the issue and avoid incidents and problems. It also minimizes the impact of incidents that can't be avoided.

Freshservice makes Problem Management easy by merging ITIL's best practices into an intuitive user interface and automating tasks that don't absolutely need to be done manually.

[erixgutierrez]

One suggestion, try to tell what you are going to do next before you click it. Thank you for the videos.

[jorgepattersonhendle]

That work for me that is the more important thing