filmov
tv
Incident vs. Problem: How to differentiate and manage it | Webinar | SoftExpert
Показать описание
The objective of Incident Management is to restore the service as quickly as possible to meet Service Level Agreements (SLAs) while the emphasis of Problem Management is to resolve the root cause of errors and to find permanent solutions.
Unfortunately today, many organizations do not manage incidents and problems accordingly due to the confusion and fear of it being a hard or complicated process when actually, it can be quite simple especially when using the proper tools.
In this webinar, we will discuss the difference between incidents and problems as well as the steps of proactively identifying and managing them and how the proper tools can make this process simple and easy.
Unfortunately today, many organizations do not manage incidents and problems accordingly due to the confusion and fear of it being a hard or complicated process when actually, it can be quite simple especially when using the proper tools.
In this webinar, we will discuss the difference between incidents and problems as well as the steps of proactively identifying and managing them and how the proper tools can make this process simple and easy.
0:07:22
IT Incident Management vs. Problem Management - ITIL4
0:28:54
Incident vs. Problem: How to differentiate and manage it | Webinar | SoftExpert
0:03:40
Incident, Problem and Change defined
0:00:41
Incident management vs problem management
0:12:14
INCIDENT vs PROBLEM Management || ITIL || #servicenow #incident #problem #itil
0:11:43
Incidents vs Problems
0:00:37
INCIDENT VS. PROBLEM (ITIL V4)
0:02:06
Incident VS Problem in ServiceNow explained in detail by Uday Gadiparthi .Contact us at 6304422358
0:10:52
ITIL Incident VS Problem
0:27:58
Incident And Problem Management @ITILV4 | Important Question For ITILV4 | Incident VS Problem Mgmt
0:04:02
Incident vs. problem management: Why modern enterprise IT teams need both?
0:02:46
Incident vs Problem Management - A Deep Dive
0:13:35
Incident Management vs. Problem Management
0:03:28
EPIC | Event Problem Incident Change (Operational Relation) - Learn and Gain
0:18:49
Problem vs Incident vs Major Incident || #servicenow #skfacts #interview_questions
0:03:41
IT Incident and Problem easily explained in this video
0:00:34
Problem vs. Incident Management
0:16:08
Problem Management || incident vs problem || #servicenow #skfacts #problem #incident #itil #itsm
0:06:13
Incident vs problem
0:03:36
Incident Management and Problem Management made easy
0:01:58
What is the difference between a change, an incident and a problem with TOPdesk
0:08:10
Correlation Incident and Problem Management
0:04:52
Event Management, Incident Management and Problem Management in ITIL Service Operation
0:07:40
Relationship Incident, Problem and change management
Комментарии