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1. Check the top talking hostname which is creating issues
2. if any change was implemented in last 48hrs
3. Prepare Rca and investigate.
4. Share report with client and convince that team is working to mitigate the bulk inflow of incident

diptabhaskar
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They should open a Problem ticket and do RCA - More details about PM

servicenow
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same incident occurs again and again, It should turn into problem

srivani
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We should take prob ticket and diliver to tgem for rca

sagarsatbhai-oj