IT Incident Management vs. Problem Management - ITIL4

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Do you know how to distinguish a problem from an incident? Whether you're an IT service manager or studying for your ITIL certification, it's important to understand how these two concepts differ. Join Chris in this video to learn the key differences between incident and problem management.

Connect with Chris:

#incidentvsproblem #incidentmanagement #problemmanagement
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Комментарии
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The explanation of the fire and the arson investigation is Thank you so much

ivoryjohnson
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I have an interview next wednesday and a Problem Manager will be one of the Interview panel, this will be of great help. Life saver, thanks so much.

GodsVibes
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thank you for posting this. I have my Itil test today, and well, I needed to understand incident management vs. problem management...

juanastellato
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Wrong! When an incident occurs, the initial focus is on resolving the incident and restoring services. Once the incident is under control, problem management may come into play to investigate the root cause and implement long-term solutions to prevent similar incidents from happening again. [ITIL Certified Advisor]

NDSLAB
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very detailed explanation, wonerful. Thank u very much :D

BzBug