How to use Create Incident Topic Block in ServiceNow Virtual Agent (VA)

In this video, I'm going to show you how to create an incident virtual agent service now. This service will allow you to create, test and manage incidents within your organization quickly and easily.

If you're looking to modernize your emergency response procedures, then this is the video for you. By using virtual agent designer ServiceNow, you'll be able to create customized virtual agents that will help you respond to incidents quickly and efficiently. Watch the video to learn more about this powerful service and how to set it up in your organization now!

Servicenow
Servicenow Virtual Agent
ServiceNow VA
VA developer

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-: ServiceNow Virtual Agent (CHATBOT) :-

How to setup Virtual Agent Branding, Custom Greetings and Setup topics (Part 2) :
How to setup Virtual Agent, Creating New Topic, Topic flow, Testing topic (Part 3):

#techwithpri #servicenow #virtualagent

[shubhammishra]

I am surprised you have so less subscribers considering the quality content and easy to understand content you make. Keep up the good work Pritham. Thank you for making this series.

[tobiashirschmann]

Most underrated channel. Great tutor, thank you!

[BreakingPointNews]

This series is really helpfull. thanks, Please also make series on other applications also.

[clintonwest]

Hi - thank you for all the videos. I have enjoyed following them. I do have a question! when I click on create an incident - it creates a Universal incident instead of a normal incident. how can I change that. not sure why as we don't use universal incidents. thanks

[jwinn]

Great video! Can you please continue with a video on how to set up the live agent?

[bitaheydarzadeh]

Very good and helpful video. I have a question, if we want to ask some question from user for example What is your location and user should be able to select a location table available in the incident how is that possible? I want to set this value on the incident when the incident is created. Thank you

[adrushymAnubhav]

Hi can you make one video for custom carousel input?
can we add custom carousel in greeting message where we can show the various catalog item image, if user select any one of them then user can place request for that selected carousel response.
And thank you for making this useful Virtual agent videos.

[praveenreddy]

Hey Pritam, Thanks for ur videos, I have a question like unable to create incident record from topic block, I am getting cant find valid record in chat messenger.

[Mudkipz-niyh]

How do you handle opening a incident ticket behalf of another user and what if we have multiple user with the same name?

[kavyasekar]

Hi after creating a ticket…. How to check status of the ticket by using the incident number from this virtual agent chat bot?

[aslamshaikh]

Can we add assignment group so that the incident getting created will needs to be assigned to the default group as well

[GillerlaRajesh]

Topic block can we use in topic only right ?

And if we change topic block to topic here in this case it will give any errors ? I got this doubt 😮

[SukhwinderSingh-dmbm]

Can Virtual agent be accessible from all pages. How we can make accessible from all pages in ServiceNow.

[anushiagarwal]

Need To create a incident still stuck need help

[Anita_Ananthula]

Hi, can upload video transfer to live agent support for ITSM module

[Alljobsnotify]

Hi sir Good Morning!!
We are able to map company, caller, urgency, short description, description, impact and urgency with your videos reference

But we are unable to map - Project, application, module, submodule fields, Line of service. ( project, Line of services are reference fields)
Line of service is dependent on company

Project is dependent on Line of service( we have 3 projects, ex: IN, US, UK). Here we need it only for IN project

Application is dependent on Project.

Module is dependent on Application.

Sub-Module is dependent on module.



How can we achieve this ?

please help on the above query sir