How to create incident in another instance without coding | ServiceNow Ebonding with IntegrationHub

This video shows how can you utilize Integrationhub to integrate two ServiceNow instances and perform ServiceNow Ebonding. This is a quick demo in which we will create incident from one instance to another instance without performing any scripting in ServiceNow.

#IntegrationHub #ServiceNowEbonding #ServiceNow

[shitalgupta]

Hi Gaurav,
It's a great tutorial. Thank you for uploading it. I just want to provide a small suggestion.When you are showing 2 different instance, please change the theme of any of the instance and you can change the Page Header Caption in order to make it more clear so that every time we dont have to check the URL to see different instance.

[nikhilsoni]

Thanks for making this video. keep making such kind of videos Because Sharing knowledge is like caring

[boyellaravindrareddy]

Hello Gaurav,

Thank you for uploading these type of videos.

[sanjaykg]

Awesome now I'm interested in Integration as well😊

[satishsuray]

It is very usefull, also please help to make video bidirectionl to create/ update incident

[alesdoc]

Thanks for the video.

Couple of questions
- why do you need to assign "ITIL" license to the SaaS user?
- why can't the SaaS user act as an ESS user?

In other words, is it mandatory to assign an ITIL license to leverage the ebonding?

Thanks.

[ankurjuneja]

Great video could you please put some video like showing integration with some other ITIL tool for e-bonding like BMC Remedy

[detlefbiedermann]

Hello, great tutorial. I have built up such scenario manual by soap web services and a lot of coding. I have found out, that add an attachment into the incident, will not trigger the business rule on incident table. Adding a worknote or comments will run the business rule on incident table even the data are saved into "sys_journal_field" table.
How are attachments, worknotes and comments are handled on your example using integration hub ?
Unfortunely I can not install this plugin on my personal developer servicenow instance (or can I ?)

[tushaar]

Hi Gaurav, Great Tutorial, Can you please let me know how can we set the Ebonding with multiple service now instance imagine a MSP scenario and we need to create connections with multiple servicenow of client

[varunsethi]

Great Video.

But There is one bug, when we use this ebonding spokes it will create n no of incidents or you can say recursion takes place. Need to know how to stop that recursion.??

[anishvarma]

What if there are user defined fields on Incident form on source instance and in target we dont have it yet and then add them manually, will these steps ensure data transfer of all the fields? Please respond, I have a current task of integrating 2 instances for HR cases.. thanks.

[HimanshuGupta-ukym]

In Servicenow Flow Designer Actions in above video I am not able to see Servicenow ebonding Example? SO what we should do to make it visible in actions?

[saiprasanna]

How to update the correlation display and ID fields once the record is created. Since update can be done the correlation id is not empty.

[balaramchowdary]

Hi sir, it's working effectively.
Could you please help out,
How can I populate a correlation I'd (incident number from source intance) in the destination instance.
Please guide me the best way to populate correlation I'd.

[bokkenarajkumar]

Hi Gaurav,
can integrationhub used as IT discovery tool to pull asset details CIs, service to servicenow.

[ahmedmujtabarao]

while creating credentials, which password do we have to put in the "Password" field, the destination instance password?

[freddylargov]

Very good video. Thanks. Please can i ask you if you have more connections and credentials how do you assign them to the flow or action to know which one use ? Thank you very much

[Ashokkumarp]

Thank you for video!! Can you please help with docs or video which had servicenow to jira integration using integration hub?

[am.]

thank u sir u r really doing a great work.

[veerabhaskardonikela]

How to build a flow designer to create and update the existing record in a single flow

I'm trying to create a flow for integration hub where I want to Triger both create and update action in a single flow.

when I use Create or Update action, it is creating new record again and updating it in target instance rather it should only update existing created record in target instance.