ServiceNow Incident Management Free Course for Help Desk Analysts. Get your experience.👨🏻‍💻👨🏽‍💻👩‍💻

ServiceNow Incident Management Free Course for Help Desk Employees and Management. The fastest way to learn a ticketing system used by majority of IT and companies. This is how you gain experience working a ticketing system.
Join this channel to get access to perks:

00:00 Intro
01:28 Creating a Login ID and Granting access inside of ServiceNow
05:28 Changing Roles to Help Desk Analyst
13:59 Incidents/Tickets tutorial
15:23 Creating Filters for specific Assignment Groups
20:04 Help Desk Analyst Tier 2 user example
23:55 Changing Assignment Groups and Routing tickets to correct support groups
31:22 Help Desk Analyst Tier 1 Resolving Tickets
35:46 Creating Trouble Tickets when user calls in on the phone
45:17 Running and Creating Reports

[Cobuman]

ServiceNow Incident Management Free Course for Help Desk Employees and Management. The fastest way to learn a ticketing system used by majority of IT and companies. This is how you gain experience working a ticketing system.
Join this channel to get access to perks:

[panizsaffari]

It was great. Thank you for providing these helpful info on ServiceNow.

[randomgo]

Got hooked at the beginning with the profile picture that had a hair 🤣

[ImEpsilonLoL]

@cobuman Wanted to say thanks for all these videos. Was studying up and reviewing everything and finally landed a great role in NYC. Without these videos, it definitely would have been much more difficult. ❤

[silvanabongiorno]

We used to have a team whose task was to assign tickets. 1st, level, 2nd, 3rd deskstop support, hardware replacement. I hardly ever, have to assign tickets, first all troubleshooting and then assign. Thank you Cobuman for showing the Service Now tool as administrator

[beatzbyjay]

Excellent Course as always as an Active Hybrid Field Technician I can definitely learn some gems from this.

[silvanabongiorno]

Thanks a lot! Even you they do not have experience, they can still learn it, as I did

[RickS-ctyz]

Great video! I appreciate your work :) greetings from Germany

[jbiddrisuu]

Thank you for educating us, especially me.
Bless you.
And please, I would be happy if SERVICENOW is shared with me.
Thank you once again for the good job done.

[cgiljr]

This was very helpful for a first time user of ServiceNow I would love to have access to this.

[bubbalicious]

Thank you for all the videos the past few years!

[beautifuljapan]

I love your video.
this guy deserve more views and likes.

[ChrisRamsey-bo]

Great video I would love access to try it

[brassrootsmusic]

I would love access to this!

This has been so helpful and getting hands-on practice would be really valuable.

Thank you

[MohamedAhmed-opuo]

Another great video 🙏🏽I appreciate your work :) Thanks a lot.

[msintune-chye]

Waiting for ID and Pass, of service now ....🙂btw thanks for giving me the bunch of knowledge

[MrEgypticon]

Thank you, I would love access to this!

[palsitlab]

Cobuman, I love your videos. Always great .I just want to try ServiceNow along with your videos . If possible can i get access plz, otherwise no problem . Thanks in advance

[silvanabongiorno]

Once learned Service Now, I had to adapt to Service desk + Engine platform

[vijaym]

Hi Cobu Man - I wish that you are doing great job. I need access for service now