How to handle unexpected job interview questions 🫣😳🫠

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✨ REMEMBER: its totally okay to say “thats a great question! Hm, I might need a moment to think about that. Can we come back to this?” ✨

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Follow me on Instagram 👉 @AdviceWithErin

AdviceWithErin
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S - silence
T - terrified expression
A - accelerate breathing
R - release gas

beachdays
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how am i supposed to come up with a lie like that on the spot!

kortos
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I know this is not the point of your vid but I hate that the default strategy in customer service is to reward bad behaviour. Working retail is hard enough without adding a hole customers.

WellLairyDrift
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Another way to answer thid question if you cant think if a story to tell at all you can say something like "While i cant think of a spesific instance i know i would respond *in this way* if that situation came up"

zolove_
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Unexpected interview question.
I distract them with a cookie.
Cookies always work

richb
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STAR = Situation, Task, Action, Result.

InfoLunix
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I loathe with a *searing* passion that so many companies would rather bend over and encourage disrespect from customers by yielding like that....

Gamatech
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Good STAR.

You can take four life experiences in work and make about 16 scenarios. It should be the only way to answer interview questions but people aren't taught it. Thanks for your good work

Firegen
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I was asked how I would respond to two of my colleagues having an argument. Still not sure exactly how to answer that the best way.

melissalayton
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My entire job is just deescalating all day long (I work in a pharmacy, people get heated) to the point where I couldn't isolate a single incident to describe, much less one that really showcases my skills at dealing with difficult patients. I ended up fumbling and finally managed to pull out the most recent possible incident, which was minor and didn't really allow me to showcase my skillset all that well, I don't think. And THIS is why we prepare.

wordwoman
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Add an extra R for relevance to bring it home

nefertitimontoya
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This sounds like such a smart and confident solution but in most of such jobs, giving a free item to a customer without your manger knowing would get you in even more trouble and wouldn’t make a good impression during a job interview. Well, at least in Europe maybe…

Neila
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Ok but what do you do if you’ve never had an experience like what they’re asking?

lailarose
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And now that person has had the "make a scene and get free shit" farther ingrained. Gotta love those policies.

jordanbauerly
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Customer: I wanted to use this coupon on this TV
Cashier: Nope. Here's a loaf of bread instead.

James-wsze
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I usually walk out because those bosses end up being toxic

seanhennessy
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I was once asked if I had a difficult relationship with my boss because the job performance letter I got was like one little word shy of perfect.

I don't remember exactly how I answered, but I think I said that that was indeed a point of conflict, because I missed constructive criticism during my time there(I was a trainee, so expected to still be learning) that would help me learn, which was basically the truth.
In my experience, you don't have to say everything was perfect at your previous job, but you also shouldn't just complain. Pick out some things to say that didn't go well and explain why those things are important to you.
So me, generally feedback of both positive nature and constructive criticism is important. Only praise doesn't help as no one is perfect. Only criticism and you start having self doubt.

At my latest interview, that landed me my current job, I was told with a slight chuckle, that I answered the questions quite well. I didn't complain about my then current job, but they still got the idea that there were a lot of problems.

Basic advice overall. Be honest, without being negative, meaning that you don't put yourself or previous employers down.

SmilyLily
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Me: “customer demanded to speak to the manager so I said “Hold on let me go get her and came back introducing myself as the manager” 😂

vminhope
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H - Have snacks to share
I - Insist they try some
R - Reject their polite declination
E - Eradicate any resistance
D - Drive the snacks down their throat

bartsanders