Contact Center Transfer a Call With an Introduction

While a call is on hold, you can warm transfer (recommended):

- Click the 'Dial Box' and enter a phone or extension number.
- Click the 'Phone' icon to dial and connect with the other participant.
- Chat privately with the other participant and introduce him to the caller on hold.
- Click the 'Transfer' icon to connect both callers.
- Repeat to transfer a call to a Queue by dialing the 'Queue' extension.

- OR -

- Navigate to the 'Directory List' from the App, select either the 'Queue' or the team member you wish to transfer a call to using the progressive disclosure 'Transfer' icon.