What is ITIL4? | IT Service Management | Invensis Learning

This invensis video on "What is ITIL4?" helps you to understand everything regarding the ITIL Certifications and their terminologies. The following are the topics covered in "What is ITIL4?":

00:00:00 - Introduction
00:00:36 - History of ITIL
00:04:05 - Agenda
00:04:39 - What is ITIL?
00:05:35 - ITIL Process Stages
00:07:55 - Terminologies in ITIL
00:09:15 - Top 10 Roles and Responsibilities of ITIL
00:10:01 - What is ITIL 4?
00:10:56 - ITIL 4 Service Value System
00:13:20 - ITIL 4 Dimensions
00:15:04 - ITIL 4 Certification

#ITILCertification #ITIL #ITIL4 #ITSMTraining

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