ITIL® 4: Introduction to the Service Value System (eLearning 2/25)

This video is part of the ITIL® 4 Foundation eLearning Course, by Ivor Macfarlane (co-author of ITIL®). ITIL® is the most popular guide for IT Service Management. Foundation is the first level of certification in ITIL®. After you become certified, you have the option to proceed to the Practitioner, Intermediate, Expert, and Master levels.

Most people who are certified in ITIL® find the Foundation certificate sufficient for their goals.

Full ITIL® 4 Foundation eLearning Course
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Useful links:
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ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP® and MoV® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

[sumairazafar]

The way you explain the concepts, using real world examples, makes it easy to understand what ITIL is and how to use it.

[lovelybaby]

I am a teacher but I am confident to say that you are better than me and the most of the teachers that I know.
Thank you for sharing such a amazing videos!!!

[ulrshgm]

I coudln't find better and clearer explanations about this topic and who knows I've been watching and looking in many places, thank you for being good at what you do.

[jessicapamelanunezquintana]

Your explanation is a music for my ears, everything encompasses the whole theory using simple words. I just loved it.

[leniotsiou]

excellent explanation, thank you so much.

[davedjoparto]

Thank you sire for the great lesson on itil!

[quydeptrai]

Thank you so much for your sharing, it is very easy for understanding.

[diegonayalazo]

Thanks. You are a great teacher and communicator.

[abyaddison]

Passed the ITIL 4 Foundation last year and taking this as a refresher, and this content and instructor are a life-saver!!

[onlinesaidasa]

Namaste

ITSM is a very broad field and some of the popular frameworks are a) ITIL 4.0 b) MOF 4.0 c) COBIT 2019 d) TOGAF 10 th Edition e) FITSM f) Lean IT g) SRE The world is moving towards a fusion of frameworks

Thanks

[disisumesh]

Outstanding! content. Please upload remaining videos.

[sophneel]

Loved the way service value & four dimensions were explained.

[leximusmaximus]

Great introduction to the service value system.

[MotherEarth]

Thanks for sharing ! Wondering where’s the rest of the 14videos. Only 11 out of 25 here

[tyrize]

Hahaha..he said we join IT to play with the toys and service management make us look at the other aspects too...

[mladenmatijas]

Can these courses be put on LinkedIn eLEarning? The stuff there is old. This is more pertinent. Thanks

[jose.albuquerque]

🎯 Key points for quick navigation:

00:01 *📚 Introduction to ITIL and its Importance*
- ITIL provides guidance to address new challenges and optimize modern technology.
- Service management involves technology, people, practices, and coordination.
- The service value system emphasizes flexibility, integration, and coordination.
02:21 *📊 Components of the Service Value System*
- The service value system consists of guiding principles, governance, service value chain, practices, and continual improvement.
- Guiding principles provide basic approaches and best practices for all circumstances.
- Governance involves setting and enforcing rules for organizational direction and control.
03:57 *🏗️ The Four Dimensions of Service Management*
- The four dimensions include organizations and people, information and technology, value streams, and partners and suppliers.
- Organizations need to consider all four dimensions simultaneously for effective and efficient value creation.
- Integrating all four dimensions ensures holistic service management approach.

Made with HARPA AI

[jose.albuquerque]

🎯 Key points for quick navigation:

00:01 *📚 Introduction to ITIL framework*
- ITIL provides guidance for addressing modern challenges in IT service management.
02:06 *🛠️ Service Value System overview*
- The Service Value System in ITIL encompasses various components and activities.
- It focuses on coordinated and integrated approaches to enable value creation.
03:03 *🔑 Key ITIL components*
- Guiding principles provide basic approaches for getting things right.
- Governance involves setting rules and enforcing them.
05:21 *🔄 Importance of continual improvement*
- Continual improvement should be a pervasive practice in service management.
- It is essential to always seek ways to enhance processes and services offered.

Made with HARPA AI

[ghostpeppered]

he meant to say "all 4 dimensions are affected by all 6 factors"