ITIL® 4: What is Service Management? (eLearning 1/25)

This video is part of the ITIL® 4 Foundation eLearning Course, by Ivor Macfarlane (co-author of ITIL®). ITIL® is the most popular guide for IT Service Management. Foundation is the first level of certification in ITIL®. After you become certified, you have the option to proceed to the Practitioner, Intermediate, Expert, and Master levels.

Most people who are certified in ITIL® find the Foundation certificate sufficient for their goals.

Full ITIL® 4 Foundation eLearning Course
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Useful links:
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ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP® and MoV® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

[llsarasll]

Thank you Ivor Macfarlane for such a great presentation of ITIL4. Explained very well, instead of just reading off Text like some instructors do. 👏🏼👏🏼👏🏼

[Pratik]

Passed my ITIL4 Foundation.
thanks a lot for this videos.
All of them are so descriptive, informative and easy to understand.
thanks for sharing it free.

[TaHrPa]

Thank you! You are making a dry and dense subject more interesting and understandable.

[Rouhalla]

not just words... it's a pearl of wisdom and science combined!! simply beautiful.

[laminjallow]

Bought the full course and spent 12 hours and past the exam. Excellent teaching

[Scrip]

Thank you for these. Really clear and well structured. Helped me to understand a complex topic and get through the exam :)

[LalaLA-xcgb]

Many thanks for sharing your knowledge!
It was already extremely helpful to have those 11 videos, but if you can, please proceed with other details of the ITIL4 Foundation!

[idowuaina]

The explanation is effortless....just oozing out of the fountain!!!!

[priscillarose_]

Love the Amsterdam background . Thanks you for breaking it down to understand clearly! I clicked on the bell and will see all your other videos !

[chocice]

You've helped me get a promotion from these. Thanks so much

[jacobesho]

One of the best presenter on the topic of ITSM and ITIL.

[leximusmaximus]

Thank you, this demystifies the new iteration of service management and you have made it easy to understand. The office course work is ridiculously heavy going, thank you for the easy to follow and clear content.

[zackone]

Dear Lord. This is Jan 2022, Ivor is priceless. Thank you Sir. I am speechless. Thank you.

[haposan]

Very good presentation. Thanks. You have put the concepts in to contexts beautifully.

[onlinesaidasa]

Namaste

ITSM is a very broad field and some of the popular frameworks are a) ITIL 4.0 b) MOF 4.0 c) COBIT 2019 d) TOGAF 10 th Edition e) FITSM f) Lean IT g) SRE

Any individual who is into service delivery would benefit by exploring all the frameworks and adopting a fusion of multiple frameworks, taking the best of each for the particular implementation

For instance for a small scale operation, ITIL 4 may be resource intensive and thus a mix of ITIL 4 and Lean may work better

Thanks

[Davo]

Thank you Sir! you have decoded the concepts of IT service management.

[mr.anderson]

I'm new to the field and study. This is the first exam that I have to take for my training program. I am extremely green but passionate for understanding these fundamental concepts. If anyone has any advice or links to other relatable information that would be greatly appreciated. I'm studying to be a Computer User Support Specialist.

[yar]

Я только начал смотреть, но уже чувствуется отличная подача. Ну и язык простой и понятный.
Учим.

[BushgangNBA]

i already have the ITIL 4 Certificate. but im willing to learn more because i still fail interviews

[debbiepedrera]

This is really helpful. thankyou so much for sharing this.