What is ITIL 4 & How Necessary Is It? (ITIL 4 foundation)

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ITIL 4 is the world’s most popular IT Service Management (ITSM) framework. As well as valuable insight based on decades of experience, it also offers a number of tools and best practices to help businesses to design, create, and continually improve world-class services. AXELOS, the organization behind the framework, also works with the ITIL practitioner community to offer regular updates, keeping ITIL in line with the ever-evolving world of ITSM.

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