Washer Not Draining? Drain Pump Replacement #DC31-00054D

This video provides step-by-step instructions for replacing the drain pump on Samsung washing machines. The most common reasons for replacing the drain pump is if the washer is not draining and unclogging the pump and hoses does not fix the problem, if the washer is leaking water, and if the washer is making noise when it is draining water.

All of the information in this drain pump replacement video is applicable to the following brands: Samsung

Tools used: multi-screwdriver, Phillips head bit, needle-nose pliers, flat-head bit, pliers

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[gvent]

7 years up and this video was still the best one I found. Helped me swap out my drain pump easily. Thank you!!! FYI my washer is a newer model than the one in the video but you can still use it to guide you.

[stephenbriggs]

I'm running my first load after the replacement now.... This is the best video ever. I think this just saved me $300. Only point that was tricky they didn't point out, and I don't know if it matters, is the wire reconnection. Note they put the purple wire on the vertical attachment. Thanks to whoever did this!

[sherawilson]

This was one of the best step by step videos I've seen. Thank you for being so detailed and showing each step with meticulous clarity. My husband and I changed out the drain pump yesterday (well, I basically just played and paused the video and handed tools lol) and now our washer works like a charm!! Thanks again!!

[tahoe]

I realize this video is 9 yrs old…but the information and detailed steps were excellent!! I called 2 repair shops and neither would work on Samsung. 😮 I was prepared to purchase a new washer and came across this video. Bought the $20 drain pump and wahoo….washer is on point again. THANK YOU!

[vvhoami]

This video is amazing. Saved me hundreds of dollars. The clear and step by step instructions make it super easy to follow along. Repair clinic, you’re the best

[TheNYgolfer]

This can all be done from underneath the machine. No need to remove the front panel. After he removes the 2 filter housing screws at 1:53 take a screw driver and pry off that rectangular plastic panel that surrounds the filter cap. That will expose the 3rd screw that needs to be removed. Then simply tip the machine back and work from underneath.

[lmar]

This is my second time replacing the drain pump and I wan to THANK YOU for your video. This is step by step and it makes it so easy to play n stop as needed, follow the step n on to the next one. As a woman having to do these type of repairs is great, makes me feel more empowered n of course saving money is a plus. 🙏🏼

[pinakoza]

Excellent step by step detailed video to resolve the 5E error. Fortunately, the washer that I am using is Samsung WF45M5500AZ bought 1.5 years ago, and its exactly same like the one in the video. I followed the steps as shown, and found a Canadian 2$ coin stuck in between the black flexible hose and the white connector on the pump visible at 3:36 and 5:15 in the video. It was probably lying there since long as it was all rusted out. It was itself acting like a filter and was blocking all the dirt coming out with the water from the washer tub. Eventually the dirt accumulated so much that the water stopped flowing out. when I removed the coin from the white connector after disconnecting the black flexible hose, lots and lots of black dirt came out of the black hose, and also kept shaking the hose to remove all the dirt out of it. Later I used the old toothbrush and cleaned out everything. Re-assembly was easy, and the washer and money, both were saved. Many thanks to RepairClinic for making and sharing this video. Subscribed 😊

[paulbatchelor]

This video gave some good information. However, it definitely overcomplicated things. I was having an issue with water not completely draining our of my Samsung front load washer. I opened the little clean out on the front, drained the water from the small black tube, then opened the debris catcher. It was clean. I removed the drain hose from the standpipe to make sure it wasn't clogged, but I was able to drain into a bucket on the floor, so I know that wasn't an issue. I poured water down the standpipe to make sure it wasn't clogged, and all was good. Because of this, I figured my pump was going bad, perhaps not strong enough to push the water up and out. Before ordering a new pump, I decided to check all drain houses underneath. I tilted the washer up, supported it underneath, and removed to screws from inside the clean out compartment on the front. I was able to maneuver the pump around, loosen three clamps, and out came the larger black drain pipe (along with some excess water). I ran some hot water through it, but the flow wasn't great. Upon further inspection, noticed something that looked pink on the inside. With some pliers, i reached in and pulled our a wooden coin shaped toy about the size of the hose diameter. Evidently it had been wedged just the right way to stop the flow of water. Put everything back together and all is good! Don't take all parts off as mentioned in the video. There's an easier way.

[carlwillingham]

Samsung Front load washer was not spinning. It would just make a hum noise. I checked all the usual, drain filter, in the seal, etc. I was dreading getting down to the pump itself, but this video is amazing! even though the model is not the same, same concept. On the newer ones there are not screws on the bottom holding the front plate on, so the step with the box is not necessary. I took the pump out and found a hairball stuck in it. To see if this was the culprit, I hooked back up the face plate, jimmied the door on and set it to spin. The motor span freely so I put it all back together. Seems to being working fine now. Thanks for the AWESOME video!!

[greenmarine]

My whirlpool duet was a piece of crap but way easier to work on. This Samsung has been a great washer until now. Thanks for the comments about tipping the washer on it's side instead of taking off the front panel... huge help!!

[CDSutherland]

Thank you for the easy-to-follow, step-by-step instructional video. While a professional washing machine repairman could have done this for somewhere between $200 and $400, the part only cost me about $30 with shipping from Amazon. Due to your instructions, it was so easy that even a B-52 pilot turned novelist could do it. The pump I removed turned easily by hand, in contrast to the new one which offered an expected resistance. During the post-repair ops check, the machine ran like new. I'm subscribing.

[charlesberchdorfii]

This video was great. Showed me how to take apart step by step. Removed pump and it turned out to be ok. Checked out all hoses for clogs. I found out that when I took off the rubber hose, that kind of looks like a funnel,  from the bottom where the water first drains into and than gets smaller and goes into an elbow there was a quarter inside acting like a gate valve. Put everything back together and worked great. Had called a service man at first and was told it would cost at least $250.00 for him to come out. This video helped me find the problem and save me a lot of money and I got a 25 cent refund. Thanks very

[daviderickson]

Thanks for the great video. It helped me diagnose and fix my wife's washer for only $31. I spend my days at a computer keyboard, but tonight I got to come home and play "Appliance Repairman" and it was great.

[ernestmcmillan]

Excellent Video. I work at a TV and Appliance Business. I'm more on the Home Side, so I usually ask one of our tech guys what to do to fix appliance problems when they arise at my house.
No need to do that after watching this video. Very detailed and the order sequence was spot on.
Even the spring clamp wasn't any trouble. You just have to get it started properly, and carefully work both sides around the seal until you get to the bottom. No problem.
Thanks again for a very helpful video.
Bit McMillan

[jimmywells]

THANKS!!! I followed this video's instructions, disassembling and reassembling the washer twice, first to make sure nothing was clogged (there was a small clog, but apparently a result of the failure of the pump), then replaced the pump in no time flat. Great instructions!

[RogerPack]

Great video! some notes: My washer was on a pedestal, which made accessing the clip to release the pump underneath impossible without taking it off the pedestal, which I didn't want to do. I was actually able to unscrew the pump from it's assembly while it was still in the machine ( after unhooking pumps/electrical of course) Also, my original pump, when I took it out, the fan was almost all the way out instead of flush like the replacement pump. When I pushed the fan back in, it seemed exactly like the replacement pump. I wonder if that would have fixed my problem, but I figured since I had the replacement I might as well put it in, so I don't know. but maybe someone else with the same problem can try it and see. to get the front cover off on my model I had to remove the filter encasement and then of the three pegs at the bottom, right and left had screws, none in the middle. So a little different.
thanks again for a great video!

[skipdog]

GREAT video. Ordered replacement pump from "popular" online shop. Pump was definitely bad. I didn't find any clogs, but there was a nice layer of sludge inside the end of the drain tube. I have to echo Scott - the spring took me probably 20 minutes to get back on. The guy in the video makes it look like a walk in the park. Thanks again for the video.

[jesseg]

My model is pretty much the same one just the control panel is different. Fantastic video!!

[voiddecaygroup]

Great video; I used its info on a slighter new model, and it worked! Just something stopping up the the impeller, rinsed the inside of the pump and put back together, works like new. One thing to note, the more recent stainless ones, BE CAREFUL REMOVING THE FRONT PANEL! The door latch assembly is floating free without those three screws (requires some prefastening when you put it back together) and the entire door is part of the front panet, which also has incredibly sharp raw steel edges. Other than that, everything else in this video is 1:1 perfect for that model; thank you!