Incident vs. problem management: Why modern enterprise IT teams need both?

Did you know that two-thirds of data center outages cost businesses over $100,000, according to the Uptime Institute’s Annual Outage Analysis 2023? This is why, modern enterprises need to reduce the frequency of these outages and minimize downtime.

Why both?

While incident management swiftly resolves disruptions as and when they occur, problem management focuses on finding the root cause of recurring issues to improve the long-term stability and reliability of your IT infrastructure.

This video goes deeper into the key differences between incident management and problem Management with an example and how each process works.

We explain:
0:00 - Why problem management?
0:38 - Incident and problem ITIL definitions
1:11 - Incident vs. problem vs. change with an example
2:16 - Incident management process
2:36 - Problem management process
3:05 - 3 key differences between incident and problem management

By the end of this video, you'll get to know why both incident and problem management are necessary to strengthen your enterprise IT operations.

#itsupport #itsm #incidentmanagement #problemmanagement #cio