Customer Service - Introduction

Customer Service - Introduction
Lecture By: Ms.Richa Maheshwari, Tutorials Point India Private Limited

[cheneedelafuerta]

Yes, very well said! customer service is important in the hospitality industry is because it affects businesses' reviews. If a hospitality business acquires dozens of negative customer reviews, it will discourage other prospective customers from visiting their establishment and buying their products or services. Also Customer satisfaction plays a vital role within almost any business. ... Not only is it a leading indicator used to measure customer loyalty and retention, it enables businesses to identify unhappy customers, reduce customer losses. It is also a key point of differentiation that helps you to attract new customers in competitive business environments. Therefore, customer service in hospitality is everything.

[sandeepsharma]

Thanks mam, your voice is very clear and your word's is very creativity and video help's for industrial sector. I learned how to deal with new customers.

[muskaansoni]

Great video helped me in understanding more about Customer Service and its importance in any service industry keep posting more such videos Thank you

[prashantsolanki]

Customer service is the act of taking care of the cutomers needs by providing and delivering professional, helpful, high quality service and assistance before, during and after the customers requirements are met.

[malarvizhi]

I am going for an interview mam.surely your message really helpful for me.thank a lot mam

[zavionlee-bhdy]

thanks madam this a great video
i learn lot about customer service

[Unknown-fiij]

Thank you so much 🙂 well I m going to apply for customer service executive so it's compulsory for me to know about it:)

[sangitaroy]

hey is it possible if u send me presentation

[mohammadrazzak]

mam i always miss you and waiting for latest video

[sandeepsharma]

Hlo mam, will when your next video in this weak.