Shrinkage Monthly Formula in BPO | Call Center | Rohit Narang

Shrinkage is a workforce management metric that refers to time in which agents are being paid but are not available to handle interactions.
There is planned shrinkage, like agents being scheduled for staff meetings and trainings, and there is unplanned shrinkage,
like an agent calling out sick or on vacation.

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#Shrinkage #PlannedShrinkage #Unplannedshrinkage #Planned #Unplanned
#BPO #CallCenter #KPI #KRA #Absenteeism
#EXCEL #VBA #SQL #ROHITNARANG #Advancement

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[sudi]

WO is not counted as part of shrinkage in any organisation... because week off is granted to everyone as part of the government regulation so that is not counted. For that reason i failed in interview as i counted week off as part of the shrinkage formula.

[nibeditab]

Can you make video on productivity calculation using volume for B PO set up?

[prashantkumar-rfbi]

Sir calling time hours par video banana

[mohitupadhyay]

How can we count week off in shrinkage if we are already marking on roster that we can give week off on these particular days as per my opinion total srinkgar formula will be total unplanned+planned leave /total no of employees

If possible plz make video on dashboard avaya raw dump from scratch

[StrengthWithSingh]

excel sheet share karate Hain main ek associate hain mujhe yeah sikhna hain

[Yenyk-qc]

We also add Planned & UnPlanned Shrinkage % to get Overall Shrikage%

[swetadas]

Hello, what is the industry acceptable shrinkage percentage for a tech support process. Both planned n unplanned. Thanks

[amitrahate]

The weekoff should not be counts under shrinkage calculation.

[Excelguru]

Aapne ye sheet kaise banayi please explain

[farzanasufia]

Please make monthly shrinkage with agents who has different week offs please @advancement

[mohammedabdellatifmohammed]

Hello Rohit,

Can you explain in EN or add subtitles in EN