Shrinkage How to calculate Shrinkage rate in Call center (BPO)?

Mastering Shrinkage Calculation in Call Centers: Planned & Unplanned, Daily, and Monthly Breakdowns

#shrinkage #calculation, #callcenter #management, #BPO

In this comprehensive guide to calculating shrinkage in call centers (BPO), we delve into the intricacies of managing workforce efficiency. Whether you're a seasoned professional or just starting out in the industry, understanding shrinkage is crucial for optimizing operations and maximizing productivity.

We break down the concept into three key topics:

1. Planned & Unplanned Shrinkage:
Learn the difference between planned and unplanned shrinkage and how they impact your call center's performance. Explore strategies for minimizing both types to ensure smooth operations and meet service level targets.

2. Shrinkage for a Day:
Discover how to calculate shrinkage on a daily basis. We'll walk you through the essential steps and formulas to accurately assess shrinkage for each day, empowering you to make informed decisions to improve efficiency in real-time.

3. Shrinkage for a Month:
Take a deep dive into monthly shrinkage calculation methods. Understand how to aggregate daily shrinkage data to gain insights into long-term trends and patterns. Learn how to use this information to forecast staffing needs and optimize resource allocation for enhanced performance.

Whether you're a call center manager, workforce planner, or aspiring professional looking to enhance your skills, this video is your ultimate guide to mastering shrinkage calculation in call centers. Join us as we unravel the complexities and empower you to drive operational excellence in your organization. Don't miss out on this essential knowledge to elevate your call center management game!

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[sorabhshaikh]

State to the point informative knowledge. No filler pure informative.

[Yashnagre]

Mahesh, thank you for creating such a helpful video on understanding shrinkage in a simple and easy way. It has been beneficial for me, and I would love to see more videos on WFM or MIS field as they make my work easier and more straightforward

[MrSantoshkharat]

Please make video on occupancy, utilisation and productivity